Academic Success Advisor

Arizona State University • Tempe, AZ

1d • $48,000 - $51,300 • Onsite

About The Position

Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes.

Requirements

• Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Utilizes a computer (MS Office, PeopleSoft, DARS, and Dashboards, E2E appointment system, salesforce) to accomplish daily tasks.

Nice To Haves

• Completion of a Master’s degree in a related area appropriate to this position (i.e. Higher Education, Anthropology, Social Sciences, etc.).
• Experience advising students.
• Experience working with both undergraduate and graduate level students.
• Demonstrated knowledge of current issues and theories in public and higher education, college academic advising, student recruitment, retention, and student success.
• Experience with student information systems (i.e. PeopleSoft), student degree auditing reports (i.e. DARS), MS Office Suite, data retrieval, salesforce, reporting, and analysis (i.e. Data Warehouse and data dashboards).
• Experience using Adobe Connect, Skype, Zoom and/or other technologies to advise students remotely.
• Experience in developing and maintaining professional working relationships while working in a team environment.
• Experience in organizing/planning special events and activities within Student and Academic Services.
• Experience in designing and delivering oral and written presentations.
• Evidence of effective verbal and written communication skills.
• Experience working effectively in an environment subject to quickly changing priorities.
• Experience in offering high-level, fast paced customer service in a student services environment that prioritizes the success of a student in their approach to academic advising.

Responsibilities

• Advises students majoring in SHESC programs; assisting students in the development of their academic plans; assists with maintaining print and electronic materials regarding current curriculum information, critical tracking/progress towards degree, course availability, school/college policy and procedures, appropriately referring students for financial, health, grievance, personal, housing, career and other matters through collaboration with other University student services offices.
• Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues; collaborates closely with students to identify all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides information to students in selection of options best suited to the student's goals, interests, and skills.
• Utilize a computer (MS Office, PeopleSoft, DARS, and Dashboards, E2E appointment system, salesforce) to accomplish daily tasks.
• Works with student and academic services team on orientation, welcome events, town halls, commencement, homecoming, study abroad fairs, department receptions and the cultivation and support of relevant student organizations.
• Securely collects, cleanses, standardize, transforms and stores data from various sources ensuring data integrity.
• Answering inquiries from prospective students and corresponding with current students to assist with retention projects.
• Providing student information about policies and procedures.
• Collaborate with staff and faculty on administrative tasks related to event planning.
• Draft, coordinate, and distribute regular communications, including weekly newsletters for undergraduate and graduate students, to promote events, internships, and academic opportunities.
• Acts as college/department liaison to current and prospective students, faculty, staff, and external groups on issues related to academic success.
• Works collaboratively and collegially with academic units and services throughout the university to facilitate comprehensive student support.
• Utilizes a variety of university data and programmatic direction to promote student academic success.
• Other duties as assigned.

Benefits

• Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level