Academic Success Advisor

Arizona State University • Tempe, AZ

4d • $48,000 - $50,000 • Hybrid

About The Position

Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes. The Department of English is seeking an enthusiastic, team-oriented and engaged Academic Success Advisor to support the success of immersion and online undergraduate students. This position reports to the Assistant Director of Academic Services and works collaboratively to promote the academic success, retention and timely graduation of undergraduate students through a range of in-person and virtual academic advising and support strategies.

Requirements

• Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Experience advising or providing related student services in higher education.
• Evidence of effective written and verbal communication skills.
• Evidence of strong organizational and time-management skills.
• Experience in establishing and maintaining effective working relationships with peers, faculty, staff, students, administrators and others.
• Experience with MS Office applications (Word, Excel, Outlook); PeopleSoft, DARS, Salesforce.

Nice To Haves

• Master's degree in a field appropriate to the area of assignment.

Responsibilities

• Provides 1:1 academic advising using a variety of modalities, including in-person, Zoom, phone and email.
• Regularly interacts with students in support of academic success and engagement, as well as progression toward degree completion.
• Proactively monitors student academic performance through a variety of reporting tools, including e-Advisor, Salesforce, PeopleSoft and DARS.
• Participates in outreach efforts to identify and assist students needing intervention.
• Assists students in resolving academic issues; makes appropriate and timely referrals to applicable student services.
• Serves as a college/department liaison to current and prospective students, faculty, staff and external groups on issues related to student success.
• Collaborates with academic units and student service departments to facilitate comprehensive student support.
• Attends and participates in staff meetings, professional development trainings and other student support-related meetings.
• Maintains accurate student electronic records and timely student response.
• May perform other duties as assigned.

Benefits

• Flexible Work Options
• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location (i.e., a maximum of 40% remote work).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level