Remote Customer Service Representative (Benefits Advisor)

Globe Life AIL - Lisa Russel•Durham, NC

3d•Remote

About The Position

AO is seeking motivated, service-oriented individuals to join our team as a Remote Customer Service Representative (Benefits Advisor). In this role, you'll work directly with clients who have requested information regarding their supplemental benefits, helping them understand available coverage options while providing outstanding customer service through virtual appointments. This opportunity is ideal for professionals who enjoy helping others, building relationships, solving problems, and developing leadership skills within a supportive, mentorship-driven organization. Whether you're beginning your career or bringing experience from customer service, healthcare, retail, hospitality, education, banking, sales, or client support, we'll provide the comprehensive training, mentorship, and leadership development needed to help you succeed. No prior insurance experience is required. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, AO is committed to helping families protect their financial future while investing in the long-term success of our representatives through mentorship, professional development, and performance-based advancement. Our fully remote work environment promotes collaboration, continuous learning, and career growth without the limitations of a traditional office.

Requirements

Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Excellent communication and interpersonal skills
Strong customer service abilities
Positive attitude and willingness to learn
Self-motivation and accountability
Strong organizational and time-management skills
Ability to work independently while collaborating remotely
Professionalism and integrity
Adaptability and a growth-oriented mindset
Commitment to delivering exceptional client service

Nice To Haves

Customer Service
Customer Support
Client Relations
Sales
Healthcare
Retail
Hospitality
Education
Administrative Support
Call Center Operations

Responsibilities

Meet with clients virtually through Zoom and scheduled phone appointments
Answer questions regarding available benefits and supplemental coverage options
Explain products and services clearly, professionally, and accurately
Assist clients with applications, enrollment, and policy updates
Provide ongoing customer support and follow-up communication
Build strong, long-term client relationships
Maintain accurate electronic client records and documentation
Help working families understand the financial protection benefits available to them
Deliver exceptional customer service throughout every client interaction
Participate in structured virtual training and coaching
Develop communication, leadership, and customer service skills
Learn industry products, systems, and best practices
Collaborate with team members in a fully remote environment
Continue growing through mentorship and leadership development programs