Customer Service Representative Remote Benefits Consultant

Globe Life AIL - Lisa Russel•Ocala, FL

3d•Remote

About The Position

AO is seeking motivated, service-oriented individuals to join our growing team as Remote Benefits Representatives. This opportunity is ideal for professionals who enjoy working with people, building lasting relationships, and providing outstanding customer service in a fully remote environment. Whether you're beginning a new career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we provide the comprehensive training, mentorship, and support needed to help you succeed. No prior insurance experience is required. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we continue to grow while remaining committed to exceptional customer service, professional development, and creating meaningful career opportunities. Our mission is simple: Protect every child and serve all working people.

Requirements

Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace
Excellent communication and interpersonal skills
Strong customer service mindset
Positive attitude and willingness to learn
Self-motivation and accountability
Basic computer proficiency and comfort using Zoom
Strong organizational and time-management skills
Ability to work independently in a remote environment
Professionalism and integrity

Nice To Haves

Experience in customer service
Client Relations experience
Healthcare experience
Retail experience
Hospitality experience
Education experience
Sales experience
Administrative Support experience
Call Center Operations experience
Leadership experience

Responsibilities

Meet with clients virtually through Zoom and phone appointments
Answer questions regarding available benefits and coverage options
Explain products, services, and policy information in a clear and professional manner
Assist clients with applications, enrollment, and policy updates
Provide ongoing customer support and follow-up communication
Maintain accurate client records and documentation
Develop strong, long-term client relationships
Deliver exceptional customer service with every interaction
Build trust through professionalism, responsiveness, and integrity
Help clients make informed decisions about protecting themselves and their families
Participate in virtual training and mentorship programs
Attend leadership development workshops
Learn industry products, systems, and best practices
Continue developing communication, leadership, and customer service skills
Collaborate with a supportive remote team