REMOTE Customer Service Representative – Benefits Advisor (Work From Home)
About The Position
AO is seeking motivated, service-oriented professionals to join our growing team as Remote Customer Service Representatives – Benefits Advisors. In this role, you'll help working families understand their available supplemental benefits while building long-term client relationships—all from the comfort of your home. You'll work with clients who have requested information regarding their available benefits, providing education, answering questions, and delivering exceptional customer service through scheduled virtual appointments. Our mission is simple: Protect every child and serve all working people. As our organization continues to grow, we're looking for individuals who are ready to learn, grow, and build a rewarding long-term career in a supportive remote environment. No prior insurance experience is required. We provide comprehensive training, mentorship, and ongoing support. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, AO combines financial strength with a people-first culture focused on mentorship, leadership development, and performance-based career advancement. Since 2020, we've operated in a fully remote environment, giving our representatives the flexibility to build successful careers from home while receiving continuous coaching and professional development.
Requirements
- Excellent written and verbal communication skills
- Positive attitude and professional demeanor
- Strong customer service and relationship-building abilities
- Self-motivation and personal accountability
- Attention to detail and organizational skills
- Problem-solving and critical-thinking abilities
- Ability to work independently in a remote environment
- Desire to learn, grow, and take ownership of results
- Be at least 18 years of age
- Be legally authorized to work in the United States
- Be physically located within the United States
- Have access to a computer or laptop
- Maintain reliable high-speed internet
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
Nice To Haves
- Customer Service
- Customer Support
- Client Relations
- Retail
- Hospitality
- Healthcare
- Sales
- Administrative Support
- Account Management
- Call Center Operations
Responsibilities
- Conduct virtual consultations through Zoom and scheduled phone appointments
- Answer questions regarding available benefits and coverage options
- Review existing policies and explain available solutions
- Assist clients with enrollment paperwork and benefit updates
- Provide ongoing customer service and follow-up support
- Build strong, long-term client relationships
- Maintain accurate client records and documentation
- Help families make informed decisions regarding their available benefits
- Participate in virtual training and mentorship programs
- Attend leadership development workshops
- Collaborate with a supportive remote team
- Continue developing communication, customer service, and leadership skills
- Learn industry products, systems, and best practices
Benefits
- 100% Remote Flexibility
- Work from anywhere within the United States
- Flexible scheduling options
- No commuting
- Supportive virtual work environment
- Qualified Client Opportunities
- Connect with clients who have requested information
- Focus on relationship-building and exceptional customer service
- No cold calling required
- Weekly Pay & Performance Bonuses
- Weekly compensation
- Performance incentives
- Leadership bonuses
- Recognition programs
- Long-Term Income Potential
- Residual income opportunities through client renewals
- Performance-based advancement
- Leadership development pathways
- Comprehensive Training & Mentorship
- Structured onboarding
- Weekly virtual coaching
- Leadership mentoring
- Ongoing professional development
- Company-provided life insurance
- Medical reimbursement program
- Union-supported work environment
- Modern virtual technology and collaboration tools
- Leadership conferences and company-sponsored incentive trips
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
