Work From Home | Remote Customer Service Representative | Client Benefits Representative

Globe Life AIL - Lisa Russel • Cincinnati, OH

2d • Remote

About The Position

AO, a proud member of the Globe Life family, is seeking motivated individuals to join our team as Remote Customer Support Representatives / Client Support Representatives. In this fully remote role, you'll work with clients through scheduled virtual appointments, provide exceptional customer service, answer questions, and help individuals and families understand their available benefit options. Whether you're beginning your career or bringing experience from customer service, healthcare, retail, hospitality, banking, education, administration, or sales, we provide the training and mentorship you need to succeed. No previous insurance experience is required. Training is provided.

Requirements

• Strong communication and customer service skills.
• Basic computer proficiency and comfort using Zoom and virtual communication tools.
• Positive attitude with a willingness to learn.
• Self-motivated and dependable.
• Strong organizational and time-management skills.
• Comfortable working independently while collaborating with a remote team.

Nice To Haves

• Customer service, client support, retail, hospitality, healthcare, banking, education, military, administrative, or sales experience is helpful—but not required.

Responsibilities

• Meet with clients virtually using Zoom.
• Provide exceptional customer service and client support.
• Answer client questions and explain available benefit options.
• Guide clients through the enrollment process.
• Maintain accurate client records and follow-up documentation.
• Build long-term relationships through professionalism and trust.
• Collaborate with a supportive remote team.
• Participate in weekly coaching, training, and professional development.

Benefits

• Health Insurance Reimbursement
• Company-Paid Life Insurance
• Residual Income Opportunities
• Retirement Opportunities
• Leadership Development
• Career Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed