Remote Representative | Customer Service | Work From Home
About The Position
AO Globe Life is seeking motivated, service-oriented professionals to join their growing team as Remote Representatives. This fully remote position combines customer service, client relationship management, benefits education, and consultative sales. The role involves working virtually with various groups to help clients understand available life, accident, and supplemental health insurance benefits. The company provides comprehensive training, mentorship, licensing guidance, and ongoing support, making previous insurance experience unnecessary. This is a performance-based role with opportunities for income and advancement.
Requirements
- Excellent verbal and written communication skills
- Strong customer service and relationship-building abilities
- Professionalism, integrity, and reliability
- Self-motivation and personal accountability
- Strong organization and time-management skills
- Confidence communicating with clients virtually
- Ability to explain information clearly and professionally
- Positive, solutions-focused attitude
- Coachability and willingness to learn
- Ability to work independently while contributing to a remote team
- Be 18 years of age or older
- Be legally authorized to work in the United States
- Be physically located within the United States
- Have a computer or laptop with webcam and microphone capability
- Maintain reliable high-speed internet
- Have a quiet, professional workspace
- Be comfortable conducting virtual client appointments
- Be willing to complete required training
- Hold or be willing and able to obtain the appropriate state Life & Health Insurance License
Nice To Haves
- Previous experience in customer service, client services, sales, insurance, financial services, banking, healthcare, retail, hospitality, education, military, administrative support, call centers, business development, or account management can be helpful but is not required.
Responsibilities
- Meet with clients through Zoom and phone appointments
- Identify individual and family benefit needs
- Explain life, accident, and supplemental health insurance options clearly
- Answer questions regarding benefits, coverage, and policy features
- Provide needs-based coverage recommendations
- Guide clients through applications and enrollment
- Assist with required documentation
- Build long-term relationships through professionalism and exceptional service
- Conduct policy reviews when appropriate
- Assist with beneficiary updates and policy service requests
- Provide ongoing support after enrollment
- Maintain accurate client records and follow-up communication
- Follow applicable company procedures and state insurance requirements
- Participate in virtual onboarding and product training
- Attend weekly coaching and development sessions
- Receive mentorship from experienced leaders
- Strengthen communication, presentation, and relationship-building skills
- Participate in leadership development and advancement opportunities
Benefits
- Health insurance reimbursement program
- Company-supported life insurance
- Renewal and residual income opportunities
- OPEIU Local 277 representation, where applicable
- Leadership development programs
- Professional conferences and events
- Virtual business tools and technology
- Performance bonuses
- Company-sponsored incentive travel
- Leadership conferences
- Recognition awards
- Professional development experiences
- Advancement incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
