Remote Representative | Customer Service & Sales | Work From Home

AIL•Gulfport, MS

15h•Remote

About The Position

AO Globe Life is seeking motivated, service-oriented professionals to join our growing virtual team as Remote Representatives. In this role, you'll meet with clients through scheduled Zoom and phone appointments, explain available life, accident, and supplemental health insurance benefits, assist with enrollment, and provide ongoing client support. We proudly serve working families, including veterans, labor union members, credit union members, association members, and their families. Whether you're beginning a new career or bringing experience from customer service, healthcare, retail, hospitality, banking, education, military service, administration, financial services, or sales, we provide the training, mentorship, licensing guidance, and ongoing support to help you develop professionally. No prior insurance experience is required.

Requirements

Excellent verbal and written communication skills
Strong customer service and relationship-building abilities
Positive, professional attitude
Self-motivation and accountability
Strong organization and time-management skills
Confidence communicating with clients through Zoom and phone
Ability to explain information clearly and professionally
Basic computer proficiency
Comfort learning virtual systems and CRM technology
Coachability and willingness to learn
Professionalism, reliability, and integrity
Goal-oriented mindset and strong work ethic
Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop with webcam and microphone capability
Maintain reliable high-speed internet
Maintain a quiet, professional workspace
Be comfortable conducting virtual client appointments
Be willing to complete required training
Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Nice To Haves

Experience in customer service
Experience in client services
Experience in sales
Experience in insurance
Experience in financial services
Experience in banking
Experience in healthcare
Experience in retail
Experience in hospitality
Experience in education
Military experience
Experience in administrative support
Experience in call center operations
Experience in account management
Experience in business development

Responsibilities

Meet with clients through scheduled Zoom and phone appointments
Connect with individuals and families seeking information about available benefits
Learn about each client's needs, priorities, and financial protection goals
Explain life, accident, and supplemental health insurance options clearly
Answer questions regarding coverage, benefits, and policy features
Provide needs-based recommendations
Guide clients through applications and enrollment
Assist with required documentation
Build long-term relationships through professionalism and exceptional service
Conduct policy reviews when appropriate
Assist clients with beneficiary updates and service requests
Maintain timely follow-up communication
Keep accurate digital client records
Deliver professional service before, during, and after enrollment
Follow applicable company procedures and regulatory requirements
Participate in virtual onboarding and training
Attend weekly coaching and development sessions
Receive mentorship from experienced leaders
Strengthen communication, presentation, and relationship-management skills
Develop insurance product and industry knowledge
Participate in leadership development opportunities