Remote Member Success Advisor

Globe Life AIL - Lisa Russel•Omaha, NE

2d•Remote

About The Position

Remote Member Success Advisor Work Arrangement: 100% Remote (U.S. Residents Only) Help Members Protect What Matters Most Are you passionate about helping others, building meaningful relationships, and delivering exceptional customer service? AO is seeking motivated, service-oriented professionals to join our growing remote team as Remote Member Success Advisors. In this role, you'll work directly with members and their families, helping them understand available supplemental benefits, answering questions, and providing ongoing support throughout their experience. If you're looking for a career that offers flexibility, professional growth, and the opportunity to make a meaningful impact, this could be the opportunity you've been waiting for. About AO At AO, we proudly serve working families by helping them access supplemental benefit programs designed to provide financial protection and peace of mind. Since 2020, we've operated in a fully remote environment that allows our team members to build rewarding careers while enjoying the flexibility of working from home. Our culture is built on integrity, collaboration, mentorship, and continuous professional development. What You'll Do As a Remote Member Success Advisor, you'll become a trusted resource for members by providing personalized guidance and outstanding service through virtual consultations.

Requirements

Excellent communication and interpersonal skills
Strong customer service and relationship-building abilities
Positive attitude and professional demeanor
Strong organizational and problem-solving skills
Ability to work independently in a remote environment
Integrity, accountability, and attention to detail
Coachability and a genuine desire to learn and grow
Be at least 18 years of age
Be legally authorized to work in the United States
Have access to a computer or laptop
Maintain a reliable high-speed internet connection
Have webcam and microphone capability
Maintain a quiet, professional workspace

Nice To Haves

Experience in Customer Service
Experience in Member Services
Experience in Hospitality
Experience in Retail
Experience in Healthcare
Experience in Call Center Operations
Experience in Client Relations
Experience in Administrative Support

Responsibilities

Meet with members virtually using Zoom and other online platforms
Explain available benefit programs and coverage options clearly and professionally
Answer questions and provide personalized support throughout the enrollment process
Assist members with applications and required documentation
Build long-term relationships through exceptional customer service and follow-up
Maintain accurate records and member information
Resolve concerns efficiently while creating a positive member experience
Collaborate with teammates to deliver outstanding service
Participate in ongoing training, coaching, and leadership development

Benefits

100% Remote Flexibility
Work from home while enjoying the flexibility to build a schedule that supports your personal and professional goals.
Weekly Pay & Performance Bonuses
Receive competitive weekly compensation with opportunities to earn additional bonuses based on performance and results.
Comprehensive Training & Mentorship
No prior industry experience is required. We provide structured onboarding, virtual coaching, and ongoing mentorship from experienced leaders.
Career Advancement Opportunities
Advance into leadership and management through a promote-from-within culture where growth is based on performance and professional development.
Medical reimbursement program
Company-provided life insurance, including Accidental Death Benefits (ADB)
Leadership development and professional coaching
Company-sponsored incentive trips and recognition programs
Modern virtual technology and business tools designed for remote success