Remote Member Relationship Advisor

Globe Life AIL - Lisa Russel•Colorado Springs, CO

2d•Remote

About The Position

Remote Member Relationship Advisor Company: AO Work Arrangement: 100% Remote (U.S. Residents Only) Build Relationships. Create Value. Make a Difference. Are you someone who enjoys connecting with people, building lasting relationships, and helping others make informed decisions? If you're looking for a flexible remote career with meaningful work, professional development, and long-term growth, AO has an opportunity for you. We're seeking motivated, service-focused professionals to join our team as Remote Member Relationship Advisors. In this role, you'll work directly with members and their families, providing guidance, answering questions, and delivering an outstanding client experience through virtual consultations. No prior insurance experience is required. We provide comprehensive training, mentorship, and ongoing support to help you succeed. About AO AO proudly serves working families by helping them access valuable supplemental benefit programs designed to provide financial protection and peace of mind. Since 2020, we've operated in a fully remote environment, allowing our team members to enjoy the flexibility of working from home while building rewarding careers in a collaborative, growth-focused culture.

Requirements

Strong communication and interpersonal skills
Excellent relationship-building and customer service abilities
Positive attitude and professional demeanor
Strong organizational and problem-solving skills
Self-motivation and personal accountability
Attention to detail and excellent follow-through
Desire for continuous personal and professional growth
Be at least 18 years of age
Be legally authorized to work in the United States
Have access to a computer or laptop
Maintain a reliable high-speed internet connection
Have webcam and microphone capability
Maintain a quiet, professional workspace

Nice To Haves

Experience in Customer Service
Experience in Client Relations
Experience in Account Management
Experience in Hospitality
Experience in Healthcare
Experience in Retail
Experience in Sales
Experience in Administrative Support

Responsibilities

Meet with clients virtually using Zoom and other online platforms
Build and maintain strong client relationships through consistent communication
Educate clients about available benefit programs and coverage options
Answer questions and provide personalized guidance
Assist clients with applications and enrollment documentation
Maintain accurate client records and follow-up communications
Resolve concerns professionally while delivering an exceptional client experience
Collaborate with teammates to support shared success
Participate in ongoing training, mentorship, and leadership development