Remote Dental Call Center Treatment Coordinator Implant and Cosmetic

Empower Dental Group

6d • Remote

About The Position

Empower Dental Group is hiring a remote Dental Call Center Treatment Coordinator to manage high-value full-arch implant and cosmetic veneer leads, guiding patients from their first inquiry through consultation booking and case acceptance. This is a sales-and-care role rather than a front desk position, with direct collaboration with doctors and the marketing team. The coordinator will respond promptly to inquiries, qualify patients, present treatment plans and financing options, coordinate consultations, track outcomes, and maintain HIPAA compliance. The position is measured on results and requires availability during Pacific business hours.

Requirements

• At least 3 years of experience as a dental treatment coordinator or dental call center/scheduling coordinator.
• Direct experience presenting and closing implant, full-arch, or cosmetic/veneer cases.
• Comfort discussing five-figure treatment fees and handling objections.
• Experience with dental financing partners and patient pre-qualification.
• Experience with Dentrix or Open Dental and a CRM; training on the company’s CRM will be provided.
• Fast, organized, and self-managing, with the ability to work remotely and be measured on results.
• Reliable home office, quiet environment, strong internet connection, and availability during Pacific business hours.

Nice To Haves

• Bilingual ability in Spanish, Armenian, Farsi, or Russian.

Responsibilities

• Respond to new implant and cosmetic inquiries by phone, text, and email within minutes and book consultations.
• Follow a consistent cadence for every lead until the patient books or the lead is closed out.
• Pre-qualify patients by discussing dental history, goals, smile expectations, budget, and financing readiness.
• Present full-arch implant plans ($25,000–$60,000+) and veneer or smile makeover plans ($10,000–$40,000), including financial options.
• Guide patients through third-party financing options, including Proceed, Cherry, Sunbit, and CareCredit, as well as in-house plans.
• Coordinate consultation logistics with the office team, confirm appointments, and reduce no-shows.
• Track every lead in the CRM and report weekly on booked, attended, and closed cases.
• Maintain HIPAA compliance in all patient communications.

Benefits

• Performance-based bonus, including bonuses per consultation booked and per case started.
• Flexible schedule.
• Health insurance and health benefits.
• Opportunity for advancement.
• Paid time off.
• Training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed