Remote Customer Service Rep - Mon-Fri Schedule!!
About The Position
The Remote Customer Service Rep handles inbound and outbound calls from members and providers, enters data, and delivers courteous, professional customer service. Many calls involve members eligible for a Silver Sneakers program through specific Medicare plans. The role is remote within the United States. Hours of operation are Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time; employees must be able to work any eight-hour shift within that window. Training lasts two weeks and runs from 9:00 a.m. to 5:30 p.m. Eastern Time. This is a three-month contract, with the possibility that some top performers may be converted to permanent positions. The pay rate is $16.50 per hour.
Requirements
- At least one year of customer service experience.
- Strong customer service and communication skills.
- Ability to communicate ideas clearly and concisely in different settings, adapting the message to the audience.
- PC skills, including proficiency with Windows and MS Office.
- Ability to empathize with customers and understand their needs.
- Strong troubleshooting and problem-solving skills.
- Ability to multitask, prioritize, and meet deadlines.
Nice To Haves
- Call center experience.
Responsibilities
- Handle inbound and outbound calls from members and providers.
- Input data.
- Provide courteous and professional customer service.
- Assist members who may be eligible for a Silver Sneakers program through specific Medicare plans.
Benefits
- Medical, dental, and vision coverage, subject to eligibility.
- Critical Illness, Accident, and Hospital coverage, subject to eligibility.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, subject to eligibility.
- Voluntary life and AD&D insurance for the employee and dependents, subject to eligibility.
- Short- and long-term disability coverage, subject to eligibility.
- Health Spending Account (HSA), subject to eligibility.
- Transportation benefits, subject to eligibility.
- Employee Assistance Program, subject to eligibility.
- Time off/leave, including PTO, vacation, or sick leave, subject to eligibility.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
