Remote Customer Service Rep - Mon-Fri Schedule!!
About The Position
The Remote Customer Service Rep handles inbound and outbound calls from members and providers, enters data, and provides courteous, professional customer service. Most calls involve members eligible for a Silver Sneakers program through specific Medicare plans. The role is remote from anywhere in the United States and is a three-month contract, with some top performers potentially converted to permanent positions. Hours of operation are Monday through Friday, 8:00 a.m. to 8:00 p.m. EST. Employees must be able to work any eight-hour shift during that window. Training lasts two weeks, from 9:00 a.m. to 5:30 p.m. EST. The stated pay rate is $16.50 per hour.
Requirements
- At least one year of customer service experience.
- Strong customer service and communication skills.
- Ability to articulate ideas clearly and concisely in different settings and adjust messages to the audience.
- PC skills, including proficiency with Windows and MS Office.
- Ability to empathize with and understand customer needs.
- Strong troubleshooting and problem-solving skills.
- Ability to multitask, prioritize, and meet deadlines.
- Ability to work any eight-hour shift Monday through Friday between 8:00 a.m. and 8:00 p.m. EST.
Nice To Haves
- Call center experience.
Responsibilities
- Handle inbound and outbound calls from members and providers.
- Input data.
- Provide a high level of customer service with courtesy and professionalism.
- Assist members, many of whom are eligible for a Silver Sneakers program through specific Medicare plans.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical Illness, Accident, and Hospital coverage, if eligible.
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions, if eligible.
- Voluntary Life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, such as PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
