Remote Customer Service Rep - Mon-Fri Schedule!!
About The Position
The Remote Customer Service Rep handles inbound and outbound calls from members and providers, enters data, and provides courteous, professional customer service. Most calls involve members eligible for a Silver Sneakers program through certain Medicare plans. The position is remote from anywhere in the United States. Hours of operation are Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time; employees must be able to work any eight-hour shift within that window. Training lasts two weeks and runs from 9:00 a.m. to 5:30 p.m. Eastern Time. This is a three-month contract, with some top performers potentially converted to permanent positions.
Requirements
- At least one year of customer service experience.
- Strong customer service and communication skills.
- Ability to articulate ideas clearly and concisely in varied settings and adapt messages to the audience.
- PC skills, including proficiency with Windows and Microsoft Office.
- Ability to empathize with customers and understand their needs.
- Strong troubleshooting and problem-solving skills.
- Ability to multitask, prioritize, and meet deadlines.
- Ability to work any eight-hour shift Monday through Friday within the 8:00 a.m.–8:00 p.m. Eastern Time operating window.
- Availability to attend two weeks of training from 9:00 a.m. to 5:30 p.m. Eastern Time.
Nice To Haves
- Call center experience.
Responsibilities
- Handle inbound and outbound calls from members and providers.
- Input data.
- Provide courteous and professional customer service.
- Assist callers, primarily members eligible for a Silver Sneakers program through specific Medicare plans.
Benefits
- Medical, dental, and vision coverage, subject to eligibility.
- Critical illness, accident, and hospital coverage, subject to eligibility.
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available, subject to eligibility.
- Voluntary life and AD&D insurance for the employee and dependents, subject to eligibility.
- Short- and long-term disability coverage, subject to eligibility.
- Health Spending Account (HSA), subject to eligibility.
- Transportation benefits, subject to eligibility.
- Employee Assistance Program, subject to eligibility.
- Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
