Remote Customer Service Rep - Mon-Fri Schedule!!

TEKsystems • Tucson, AZ

2d • $17 - $17 • Remote

About The Position

The Remote Customer Service Rep handles inbound and outbound calls from members and providers, enters data, and consistently provides courteous and professional customer service. Most calls involve members eligible for a Silver Sneakers program through specific Medicare plans. This is a three-month contract, with some top performers potentially converted to permanent positions. The role is fully remote from anywhere in the United States.

Requirements

• At least one year of customer service experience.
• Strong customer service and communication skills.
• Ability to articulate ideas clearly and concisely in different settings and adjust messages for the audience.
• PC skills, including proficiency with Windows and MS Office.
• Ability to empathize with customers and understand their needs.
• Strong troubleshooting and problem-solving skills.
• Ability to multitask, prioritize, and meet deadlines.
• Must be able to work any eight-hour shift during operating hours of Monday through Friday, 8:00 a.m. to 8:00 p.m. EST.
• Attend two weeks of training from 9:00 a.m. to 5:30 p.m. EST.

Nice To Haves

• Call center experience.

Responsibilities

• Handle inbound and outbound calls from members and providers.
• Input data.
• Provide courteous, professional customer service.
• Address calls primarily from or to members eligible for a Silver Sneakers program through specific Medicare plans.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options, subject to eligibility.
• Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed