Remote Customer Service Rep - Mon-Fri Schedule!!
About The Position
The Remote Customer Service Rep handles inbound and outbound calls from members and providers, enters data, and provides courteous, professional customer service. Most calls involve members eligible for the Silver Sneakers program through specific Medicare plans. The position is remote from anywhere in the U.S. and is a three-month contract, with some top performers potentially converted to permanent positions. Hours of operation are Monday through Friday, 8:00 a.m. to 8:00 p.m. EST. The employee must be able to work any eight-hour shift within that window. Training lasts two weeks and runs from 9:00 a.m. to 5:30 p.m. EST. The stated pay rate is $16.50 per hour. The listed start date is December 7th.
Requirements
- At least one year of customer service experience.
- Strong customer service and communication skills.
- Ability to articulate ideas clearly and concisely in varied settings and adjust messages to the audience.
- PC skills and proficiency using Windows and Microsoft Office.
- Ability to empathize with customers and understand their needs.
- Strong troubleshooting and problem-solving skills.
- Ability to multitask, prioritize, and meet deadlines.
- Ability to work any eight-hour shift Monday through Friday between 8:00 a.m. and 8:00 p.m. EST.
- Availability to attend two weeks of training from 9:00 a.m. to 5:30 p.m. EST.
Nice To Haves
- Call center experience.
Responsibilities
- Handle inbound and outbound calls from members and providers.
- Enter data.
- Provide courteous and professional customer service.
- Assist members, many of whom are eligible for a Silver Sneakers program through specific Medicare plans.
Benefits
- Medical, dental, and vision coverage, subject to eligibility.
- Critical illness, accident, and hospital coverage, subject to eligibility.
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options, subject to eligibility.
- Voluntary life and AD&D insurance for the employee and dependents, subject to eligibility.
- Short- and long-term disability coverage, subject to eligibility.
- Health Spending Account (HSA), subject to eligibility.
- Transportation benefits, subject to eligibility.
- Employee Assistance Program, subject to eligibility.
- Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
