Remote Customer Service Rep - Mon-Fri Schedule!!
About The Position
The Remote Customer Service Rep handles inbound and outbound calls from members and providers, enters data, and provides courteous, professional customer service. Most calls are with members eligible for a Silver Sneakers program through specific Medicare plans. The position is fully remote from anywhere in the United States and is a three-month contract; some top performers may be converted to permanent positions. Operating hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. EST, and employees must be able to work any eight-hour shift within that window. Training lasts two weeks and runs from 9:00 a.m. to 5:30 p.m. EST. The pay rate is $16.50 per hour. The anticipated start date is December 7th. Eligible benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave, including PTO, vacation, or sick leave. Eligibility and terms may depend on job classification and length of employment.
Requirements
- At least one year of customer service experience.
- Strong customer service and communication skills.
- Ability to articulate ideas clearly and concisely in different settings and adjust messages to the audience.
- PC skills, including proficiency with Windows and MS Office.
- Ability to empathize with customers and understand their needs.
- Strong troubleshooting and problem-solving skills.
- Ability to multitask, prioritize, and meet deadlines.
- Ability to work any eight-hour shift Monday through Friday within the 8:00 a.m. to 8:00 p.m. EST operating window.
Nice To Haves
- Call center experience.
Responsibilities
- Handle inbound and outbound calls from members and providers.
- Input data.
- Provide courteous and professional customer service.
- Assist members, many of whom are eligible for a Silver Sneakers program through specific Medicare plans.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Life insurance, including voluntary Life and AD&D coverage for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
