Remote Customer Service Rep - Mon-Fri Schedule!!

TEKsystems•Phoenix, AZ

5d•$17 - $17•Remote

About The Position

The Remote Customer Service Rep handles inbound and outbound calls from members and providers, enters data, and delivers courteous, professional customer service. Most calls involve members eligible for a Silver Sneakers program through specific Medicare plans. The role is remote from anywhere in the United States and is a three-month contract, with some top performers potentially converted to permanent positions. Operating hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. EST; employees must be able to work any eight-hour shift within that window. Training lasts two weeks, from 9:00 a.m. to 5:30 p.m. EST. The position is based out of Phoenix, Arizona, and pays $16.50 per hour.

Requirements

Minimum of one year of customer service experience.
Strong customer service and communication skills.
Ability to articulate ideas clearly and concisely in different settings and adjust the message to the audience.
PC skills, including proficiency using Windows and MS Office.
Ability to empathize with and understand customer needs.
Strong troubleshooting and problem-solving skills.
Ability to multitask, prioritize, and meet deadlines.
Ability to work any eight-hour shift Monday through Friday between 8:00 a.m. and 8:00 p.m. EST.

Nice To Haves

Call center experience.

Responsibilities

Handle inbound and outbound calls from members and providers.
Input data.
Provide a high level of customer service with courtesy and professionalism.
Assist callers, many of whom are members eligible for a Silver Sneakers program through specific Medicare plans.