Remittance Processing Associate II
FIS Global•Richmond, CA
•$21 - $33
About The Position
The Remittance Processing Associate II supports accurate and timely processing of customer payments and exceptions. The role applies advanced remittance processing knowledge to resolve complex items, maintain quality, and support operational priorities. It also serves as an experienced resource for colleagues by sharing knowledge and helping maintain efficient workflows. The schedule is five workdays with two days off, which may fall on any days of the week, from 4:00 a.m. to 12:30 p.m.
Requirements
- High school diploma or GED, or an equivalent combination of education, training, and experience.
- Advanced knowledge of remittance processing practices, procedures, and workflows.
- Strong skills in researching, analyzing, and resolving payment processing exceptions.
- Ability to identify errors in transaction calculations, balances, and processing output.
- Strong organizational skills and ability to sequence and prioritize high-volume work.
- Effective written and verbal communication skills when working with colleagues and clients.
- Ability to work independently on complex processing activities and contribute effectively within a team.
- Availability to work a flexible day-shift schedule across any day of the week, including at least one weekend day each week.
Nice To Haves
- Experience working with remittance processing or related item-processing equipment.
- Experience coaching, mentoring, or sharing technical knowledge with colleagues.
- Ability to prioritize effectively in a fast-paced, deadline-driven processing environment.
- Experience researching and resolving complex transaction or payment exceptions.
Responsibilities
- Prepare customer payments and remittance items for processing.
- Sort, organize, and sequence payment work for accurate and timely processing.
- Operate remittance processing equipment and perform routine setup and maintenance activities.
- Process exception items requiring manual review, research, or adjustment.
- Review payment information and processing output to identify errors, discrepancies, or out-of-balance items.
- Research and make adjustments to resolve payment processing issues.
- Prepare outgoing collection items and other physical payment materials for processing.
- Maintain remittance processing supplies and keep work materials organized for daily production.
- Handle high-volume processing workloads while maintaining accuracy and meeting established deadlines.
- Guide less experienced associates on remittance processing procedures and complex items.
Benefits
- Opportunities to innovate in fintech.
- Inclusive and diverse team atmosphere.
- Professional and personal development.
- Resources to contribute to the community.
- Competitive salary and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
