Relocation Specialist

Houston Housing Authority•Houston, TX

12d

About The Position

The Relocation Specialist coordinates and administers relocation services for residents and families affected by public housing redevelopment, rehabilitation, modernization, demolition, and other agency initiatives. The role ensures residents receive appropriate assistance, accurate information, and support in accordance with applicable federal, state, and local regulations, including the Uniform Relocation Assistance and Real Property Acquisition Policies Act (URA), when applicable, and U.S. Department of Housing and Urban Development (HUD) requirements. The position combines resident-facing assistance, administrative documentation, and relocation coordination. It involves managing multiple household relocation activities and time-sensitive requirements, exercising judgment to address resident needs, and coordinating available resources. Work is performed in an office and in the field, including home visits and other resident-facing activities.

Requirements

High school diploma or equivalent and two years of experience in case management, public service, or relevant work; alternatively, an associate degree in a related field is preferred.
Strong communication, organizational, problem-solving, and resident-relations skills.
Ability to establish and maintain effective working relationships with residents, employees, and community agencies.
Basic knowledge of office software and equipment.
Ability to travel to residents' homes and relocation-related activities as necessary.
Ability to regularly use a computer, keyboard, telephone, and other office equipment, and occasionally stand, walk, bend, reach, and lift or carry materials weighing up to 20 pounds.

Nice To Haves

Associate degree in Public Administration, Social Work, Urban Planning, Business Administration, Housing Management, or a related field.
Experience working for a public housing authority, government agency, or affordable housing organization.
Knowledge of the URA, 49 CFR Part 24, and applicable HUD relocation requirements.
Experience coordinating relocation for redevelopment, demolition, rehabilitation, or improvement projects.
General knowledge of social work.

Responsibilities

Plan and coordinate relocation activities for residents displaced by agency projects, aiming to complete moves efficiently and with minimal disruption.
Interview residents and hold meetings to explain relocation processes, benefits, advisory services, program requirements, timelines, and other available assistance.
Create individualized relocation plans based on resident needs, family composition, and available housing resources.
Review resident eligibility for relocation assistance and coordinate applicable benefits, moving expenses, advisory services, and authorized payments.
Help residents identify suitable temporary or permanent replacement housing.
Schedule and monitor resident moves, coordinate moving vendors, address logistical challenges, and verify completion of relocation activities.
Monitor relocation resources and moving, packing, and related supplies.
Submit final processing of eligible moving-cost and related payments.
Communicate with resident families about relocation activities, benefits, requirements, and available assistance; support their relocation planning and moves and follow up with them.
Conduct home visits before and after moves to assess relocation needs, preferences, and outcomes.
Help families complete requests for reimbursement, replacement housing payments, and moving and related expenses; follow up to verify receipt of funds.
Respond to resident concerns, resolve relocation-related issues, and refer households to appropriate social services and community resources.
Process and issue relocation notice forms, moving schedules, and transportation assistance requests.
Ensure resident case files are complete, accurate, properly signed and dated, and compliant with documentation standards.
Collect, compile, report, and maintain data about the status and progress of relocating families.
Coordinate move-related activities, including leases, keys, utility transfers, transportation, and relocation schedules.
Support the timely completion of relocation activities in accordance with established procedures and requirements.
Prepare relocation status reports, track project milestones, monitor expenditures, and provide updates to management and funding agencies.
Maintain documentation demonstrating compliance with relocation procedures and documentation standards.
Perform relocation activities in accordance with the URA, when applicable, and HUD program requirements.
Establish and maintain effective, courteous working relationships with residents, employees, and community agencies.
Coordinate information and resources with families, community agencies, and other parties to support relocating families.
Attend resident briefings, departmental staff meetings, public meetings, and other community outreach meetings as directed by the supervisor.