Relocation Specialist I

GFT•Houston, TX

2d•$27 - $32•Hybrid

About The Position

GFT is seeking a Relocation Specialist to join its Transportation team in Houston, Texas. The position provides compassionate relocation assistance and advisory services to residential, commercial, agricultural, and nonprofit displacees affected by public and private projects. The specialist manages the relocation process with empathy, aiming to minimize hardship and disruption, and performs basic right-of-way project tasks for temporary or permanent relocations in accordance with applicable laws, codes, and regulations. The specialist also represents contracted clients. Responsibilities include conducting onsite interviews at homes or businesses, explaining program benefits and processes, calculating benefit eligibility, preparing and processing claims, searching for housing or business sites, and coordinating moves. The role maintains complete case files, provides timely notices and reports, escalates issues as appropriate, protects confidential information, collaborates across project teams, and continues developing knowledge of regulations and relocation practices. The position requires English and Spanish bilingual ability. It is based in Houston, TX, with a hybrid in-person and remote work environment and core business hours of 8:00 AM to 5:00 PM. The hourly range is $27.00–$32.00, dependent on experience and geographic location.

Requirements

Bilingual in English and Spanish.
At least one year of experience in relocation assistance or real property acquisition.
GED or high school diploma.
Valid driver's license and ability to furnish valid proof of auto insurance.
Proficiency with Microsoft Office, including Word, Excel, Outlook, SharePoint, and Teams.
Strong organization and attention to detail.
Strong written and verbal communication and analytical skills.
Ability to multitask, prioritize, and manage high caseloads.
Self-motivated, positive, and collaborative attitude.
Reading comprehension sufficient to interpret policies and regulations.
Client-focused approach, cultural awareness, and rapport-building skills.
Ability to work effectively with diverse groups, including coworkers, clients, vendors, and claimants.
Ability to consider multiple perspectives when solving problems, learn from peers, and encourage reciprocal learning among team members.

Nice To Haves

College degree.
Real estate license.

Responsibilities

Provide personalized, compassionate relocation assistance and advisory services to residential, commercial, agricultural, and nonprofit displacees, anticipating needs and minimizing hardship and disruption.
Conduct in-depth onsite interviews at displacees' homes or businesses to understand their situations and requirements, and clearly explain program benefits and processes.
Calculate benefit eligibility amounts, prepare claim forms, obtain approvals, and process payments accurately and efficiently.
Conduct housing and site searches using knowledge of local market conditions and displacees' needs, and coordinate household or business moves with minimal disruption.
Maintain comprehensive case files from inception through closure, including profiles, documentation, forms, claims, and correspondence, organized according to company policies and project systems.
Provide required notices, status updates, and reports to displacees, project team members, and leadership on time, and escalate issues appropriately.
Protect confidentiality and uphold ethical standards when handling sensitive client information, building trust through compassionate service.
Collaborate with colleagues across projects to share knowledge, coordinate efforts, and ensure consistent, high-quality service.
Develop skills and knowledge by attending training, learning regulations, and improving techniques.
Represent GFT's mission through patient, positive, and integrous interactions with clients.