Relocation Specialist I
About The Position
GFT is hiring a Relocation Specialist to provide compassionate relocation assistance and advisory services to residential, commercial, agricultural, and nonprofit displacees affected by public and private projects. The role handles the relocation process from start to finish, minimizing hardship and disruption while complying with applicable laws, codes, and regulations. The specialist also performs basic right-of-way project tasks and represents contracted clients. The position is based in Houston, Texas, with a hybrid work environment. The posted core business hours are 8:00 AM to 5:00 PM. The hourly pay range is $27.00 to $32.00, dependent on experience and geographic location. The role requires bilingual English and Spanish proficiency.
Requirements
- Bilingual proficiency in English and Spanish.
- At least one year of experience in relocation assistance or real property acquisition.
- GED or high school diploma.
- Valid driver’s license and ability to furnish valid proof of auto insurance.
- Proficiency with Microsoft Office, including Word, Excel, Outlook, SharePoint, and Teams.
- Strong organizational skills and attention to detail.
- Strong written and verbal analytical and communication skills.
- Ability to multitask, prioritize, and manage high caseloads.
- Self-motivation and a positive, team-oriented attitude.
- Reading comprehension skills to interpret policies and regulations.
- Client focus, cultural awareness, and ability to build rapport.
- Ability to work effectively with diverse groups, including coworkers, clients, vendors, and claimants.
- Ability to consider multiple perspectives when solving problems, learn from peers, and encourage reciprocal learning among team members.
Nice To Haves
- College degree.
- Real estate license.
Responsibilities
- Provide personalized relocation assistance and advisory services to residential, commercial, agricultural, and nonprofit displacees, anticipating their needs and minimizing hardship and disruption.
- Conduct in-depth onsite interviews at displacees’ homes or businesses, understand their circumstances, and clearly explain program benefits and processes.
- Calculate eligibility for benefits, prepare claim forms, obtain approvals, and process payments accurately and efficiently.
- Search for suitable housing or sites based on local market conditions and displacees’ needs, and coordinate moves with minimal disruption.
- Maintain comprehensive case files from inception through closure, including profiles, documentation, forms, claims, and correspondence.
- Provide notices, status updates, and reports to displacees, project team members, and leadership on time, and escalate issues appropriately.
- Protect confidential information and uphold ethical standards while building trust through compassionate service.
- Collaborate with colleagues across projects to share knowledge, coordinate efforts, and ensure consistent, high-quality service.
- Develop skills and knowledge through training, learning regulations, and improving work techniques.
- Represent GFT’s mission through patient, positive, and ethical interactions with clients.
Benefits
- Hybrid work environment.
- Comprehensive benefits package.
- Wellness programs.
- Parental leave.
- Pet insurance.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Disability insurance.
- Life insurance.
- Tax-deferred 401(k) savings plan.
- Paid-time-off accrual.
- Tuition reimbursement for continued education.
- Professional development and access to internal and external training programs.
- Support for active participation in professional organizations.
- Incentive compensation for eligible positions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
