Relocation Specialist
About The Position
The Relocation Specialist plans, coordinates, and implements resident relocation activities associated with the Choice Neighborhoods Implementation (CNI) grant and other redevelopment initiatives. The role ensures relocation processes align with HUD regulations and guidelines, minimizes disruption to residents, and meets project timelines. The Specialist works under the general supervision of the Director of Resident Support Services and collaborates with project teams, community partners, and residents. Duties include scheduling relocations, guiding affected residents, and addressing concerns or challenges. Related work is performed as required. This is an Open-Competitive Onondaga County Civil Service position. Continued employment is contingent on qualifying for, successfully passing, and being reachable off the applicable Onondaga County Civil Service Exam. Following a conditional offer, a favorable background check, verification of education and work history, and illegal drug screening are required before starting. Proof of identity and legal work authorization is also required.
Requirements
- Thorough knowledge of HUD’s Uniform Relocation Act regulations and other applicable federal, state, and local housing regulations.
- Working knowledge of housing relocation practices, tenant rights, and available social services and support programs.
- Excellent interpersonal skills and ability to communicate effectively and empathetically with residents experiencing relocation-related disruption.
- Strong organizational skills and ability to coordinate and oversee multiple relocation activities simultaneously.
- Ability to maintain accurate records, prepare detailed reports, and present information to various audiences.
- Proficiency in Microsoft Office and familiarity with housing management software systems.
- Ability to establish and maintain cooperative relationships with housing authority staff, residents, and community partners.
- Problem-solving skills and ability to address relocation challenges and facilitate timely, professional solutions.
- Open Competitive minimum qualification: Graduation from a regionally accredited college or university with a baccalaureate degree in Social Work, Public Administration, or a related field; or four years of paraprofessional or professional-level work experience in housing relocation, tenant support services, or social work; or an equivalent combination of training and experience within the limits of those qualifications.
- Must qualify for, successfully pass, and be reachable off the applicable Onondaga County Civil Service Exam for continued employment.
- After a conditional offer, must complete a favorable background check, education and work-history verification, and illegal drug screening before starting employment.
- Must provide proof of identity and legal work authorization.
Responsibilities
- Develop and implement relocation plans for residents impacted by redevelopment projects, ensuring compliance with HUD’s Uniform Relocation Act and other applicable policies.
- Conduct initial assessments of residents’ relocation needs, preferences, and eligibility for relocation assistance and services.
- Provide individual counseling to discuss relocation options, explain available support, and address residents’ questions and concerns.
- Collaborate with project and property management teams to identify and secure temporary or permanent housing solutions.
- Coordinate relocation logistics, including scheduling moving dates, arranging transportation, and coordinating with moving vendors.
- Maintain detailed records of relocation activities, case notes, resident interactions, assistance provided, and other required documentation.
- Communicate with residents about project timelines, relocation details, and available services.
- Prepare and submit periodic reports on relocation progress, status, and challenges to HUD and other regulatory agencies as required.
- Conduct on-site inspections of alternative housing options to verify safety and quality standards before residents relocate.
- Help organize relocation-related events and meetings, including informational workshops, resident orientations, and open houses for temporary housing units.
- Collaborate with Resident Support Services, social workers, and external agencies to connect residents with supportive services, including counseling, job training, and financial assistance.
- Address and resolve resident concerns or complaints related to relocation, escalating issues as needed.
- Provide training and guidance to temporary relocation staff or clerical support involved in relocation.
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What This Job Offers
Job Type
Full-time
