Relocation Specialist
About The Position
The Relocation Specialist coordinates and administers relocation services for residents and families affected by public housing redevelopment, rehabilitation, modernization, demolition, or other agency initiatives. The role ensures residents receive appropriate assistance, accurate information, and support in accordance with applicable federal, state, and local regulations, including the Uniform Relocation Assistance and Real Property Acquisition Policies Act (URA), when applicable, and U.S. Department of Housing and Urban Development (HUD) requirements. This position combines resident-facing support, administrative work, documentation, and relocation coordination. It assists households throughout the relocation process, coordinates housing placement and move-related logistics, maintains complete case files and relocation status information, and supports timely, compliant completion of relocation activities. Work takes place in an office and in the field, including home visits and resident-facing activities.
Requirements
- High school diploma or equivalent and two years of experience in case management, public service, or relevant work; alternatively, an associate degree in a related field is preferred.
- Knowledge of the Uniform Relocation Assistance and Real Property Acquisition Policies Act (URA), 49 CFR Part 24, and applicable HUD relocation requirements.
- General knowledge of social work.
- Knowledge of basic office software and equipment.
- Strong communication, organizational, problem-solving, and resident-relations skills.
- Ability to establish and maintain effective working relationships with residents, employees, and community agencies.
- Ability to use a computer, keyboard, telephone, and other office equipment regularly.
- Ability to occasionally stand, walk, bend, reach, and lift or carry office materials or similar items weighing up to 20 pounds.
- Ability to travel to residents' homes and relocation-related activities as necessary.
- Must pass pre-employment drug screening and background check.
Nice To Haves
- Associate degree in Public Administration, Social Work, Urban Planning, Business Administration, Housing Management, or a related field.
- Experience working for a public housing authority, government agency, or affordable housing organization.
- Experience coordinating relocation for redevelopment, demolition, rehabilitation, or improvement projects.
Responsibilities
- Plan and coordinate relocations for residents displaced by agency projects, with the goal of completing moves efficiently and with minimal disruption.
- Interview residents and explain relocation processes, benefits, advisory services, program requirements, timelines, and other available assistance.
- Create individualized relocation plans based on resident needs, family composition, and available housing resources.
- Review eligibility for relocation assistance and coordinate applicable benefits, moving expenses, advisory services, and authorized payments.
- Help residents identify suitable temporary or permanent replacement housing.
- Schedule and monitor resident moves, coordinate moving vendors, address logistical challenges, and verify completion of relocation activities.
- Monitor relocation resources, moving and packing supplies, and related materials.
- Process eligible moving-cost and related payments, relocation notices, moving schedules, transportation assistance requests, and reimbursement requests.
- Communicate with resident families about relocation activities, benefits, requirements, and available assistance; support families with planning, moving, and follow-up.
- Conduct home visits before and after moves to assess relocation needs, preferences, and outcomes.
- Respond to resident concerns, resolve relocation-related issues, and refer households to appropriate social services and community resources.
- Maintain complete, accurate, properly signed and dated resident case files in accordance with documentation standards.
- Collect, compile, report, and maintain data on the status and progress of relocating families, and follow up to verify receipt of funds.
- Coordinate move-related activities, including leases, keys, utility transfers, transportation, and relocation schedules.
- Prepare relocation status reports, track project milestones, monitor expenditures, and provide updates to management and funding agencies.
- Maintain documentation demonstrating compliance with relocation procedures and requirements.
- Establish and maintain effective, courteous working relationships with residents, employees, community agencies, and other parties.
- Coordinate with families and community agencies to share information and resources that support relocating families.
- Attend resident briefings, departmental staff meetings, public meetings, and other community outreach meetings as directed by the supervisor.
- Support effective and timely completion of relocation activities in accordance with established procedures and requirements.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
