Relocation Coordinator

HomeServices of America•Louisville, KY

About The Position

Counsel clients and coordinate relocation processes for incoming and outgoing referrals from third-party relocation companies, brokers, Internet inquiries, and builder groups. Assign sales agents, provide administrative support to ensure a high-quality client experience, and support business development by developing relationships and identifying referral opportunities. The role includes client service, referral coordination, administrative and closing support, recordkeeping, and business development. Depending on the location, duties may also include agent training, attendance at industry events, lead follow-up, and providing information about mortgage, title, and insurance services. Additional responsibilities may be assigned.

Requirements

Associate degree in business or a related field, or equivalent knowledge and work experience.
Two to four years of business experience.
Effective analytical, problem-solving, and decision-making skills.
Ability to prioritize and manage multiple tasks and projects concurrently.
Good organization and time management skills.
Strong computer and communication skills.
Excellent customer service skills.

Nice To Haves

Real estate or relocation background preferred.

Responsibilities

Field incoming and outgoing referral leads, assess client needs, respond to inquiries, and counsel clients throughout the relocation process.
Assign sales associates and facilitate communication among clients, agents, and other parties, including routine follow-up.
Review broker price opinions and assist with contract presentation.
Develop relationships with coordinators in the LeadingRE network and mobility industry to expand company exposure and facilitate referrals outside company service areas.
Coordinate closing arrangements, final billings, and commission payouts.
Maintain records, databases, client files, and reports; schedule meetings and perform general office tasks.
Handle correspondence, support relocation staff, and assist with special projects; may prepare newcomer packets and mailings.
May assist with household goods movement, rental referrals, and property management matters such as maintenance, repairs, and utilities.
Build and maintain relationships with corporate clients, relocation management companies, and other third-party contacts to strengthen partnerships and increase company exposure.
Identify and pursue referral business opportunities through current and prospective corporate clients, relocation management companies, and broker-to-broker networks.
Perform additional responsibilities as requested or assigned.
May travel to branch or franchise offices to provide agent training and information on referral opportunities, processes, and procedures.
May attend industry networking events, conferences, and business functions, including travel as needed, to build professional relationships, increase visibility, and identify referral opportunities.
May develop and follow up on leads through telephone, email, and postal mail.
May provide information about or offer mortgage, title, and insurance services.
Meet company performance and behavior expectations and complete responsibilities to expected standards of quality, professionalism, and timeliness.
Maintain positive work relationships, develop relevant technical and professional competencies, and follow company policies, confidentiality requirements, attendance expectations, and safety practices.