Relocation Coordinator

Columbia Housing Authority•Columbia, SC

2d•$45,300 - $72,000•Hybrid

About The Position

Columbia Housing (CH) is seeking a dedicated, organized, and service-oriented Relocation Coordinator to join their team. This position plays an important role in ensuring that residents affected by redevelopment and housing improvement initiatives receive the assistance, resources, and support necessary for a successful relocation experience. The Relocation Coordinator is responsible for planning, coordinating, managing, and overseeing Columbia Housing's resident relocation programs and activities associated with development, redevelopment, and housing improvement initiatives. This position ensures compliance with applicable federal relocation requirements, including the Uniform Relocation Assistance and Real Property Acquisition Policies Act (URA), Rental Assistance Demonstration (RAD) Program, and Section 18 requirements. The Relocation Coordinator works collaboratively with residents, Property Management, Real Estate Development, the Housing Choice Voucher Program, contractors, and other stakeholders to facilitate timely, organized, and compliant relocation activities. The successful candidate will demonstrate strong organizational skills, attention to detail, regulatory knowledge, effective communication, and a commitment to providing exceptional resident services. All responsibilities must support Columbia Housing's mission, strategic goals, and organizational objectives.

Requirements

Knowledge of residential relocation processes, housing resources, and the rental market in the Columbia, South Carolina area.
Knowledge of or the ability to interpret and apply HUD regulations, URA requirements, RAD requirements, Section 18 requirements, and related agency policies.
Strong project coordination, logistical planning, scheduling, and organizational skills.
Ability to coordinate multiple projects, deadlines, contractors, and stakeholders simultaneously.
Ability to independently research, interpret, and implement policies, regulations, and procedures.
Strong written and verbal communication skills, including the ability to explain complex information clearly to residents and stakeholders.
Excellent customer service, conflict resolution, and problem-solving skills.
Ability to work effectively with individuals and households with varying needs and circumstances.
Strong attention to detail and the ability to maintain accurate records, reports, and compliance documentation.
Ability to exercise sound judgment, maintain confidentiality, and work independently with minimal supervision.
Ability to understand and effectively communicate oral and written instructions.
Bachelor's degree in Business Administration or a related field.
Minimum of four (4) years of professional experience in procurement administration, compliance, relocation coordination, HUD program administration, property management, or affordable housing compliance experience.
An equivalent combination of education and relevant experience may be considered.
A valid South Carolina driver's license is required.
Must meet eligibility requirements for coverage under Columbia Housing's automobile insurance plan at the standard rate.
Strong computer skills, including proficiency in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Electronic recordkeeping, data management, and reporting.
Ability to learn and effectively utilize additional computer systems and software applications required to perform assigned responsibilities.

Responsibilities

Develop, prepare, and implement relocation plans for new development and redevelopment projects in coordination with Real Estate Development, Property Management, the Housing Choice Voucher Program, and private development partners, as applicable.
Coordinate relocation activities associated with RAD, Section 18, and other applicable redevelopment initiatives.
Assist in developing project-specific relocation plans, schedules, budgets, and implementation strategies.
Collaborate with Capital Assets staff, development partners, and other stakeholders to ensure relocation activities align with established development schedules and project milestones.
Develop, monitor, and maintain relocation schedules to ensure activities are completed accurately and within required timeframes.
Provide oversight, training, and ongoing support for relocation activities and related processes.
Ensure relocation activities comply with applicable URA, RAD, Section 18, HUD, and Columbia Housing requirements.
Prepare and issue required relocation notices, including General Information Notices, Notices of Eligibility for Relocation Assistance, Notices of Displacement, and 90-Day Notices to Vacate.
Ensure required notices are accurate, properly documented, and issued within applicable regulatory timeframes.
Maintain relocation data and complete required documentation, including relocation checklists and submissions through the RAD Resource Desk and other applicable federal reporting systems.
Establish, maintain, and audit individual household relocation files to ensure accuracy, completeness, and compliance with applicable requirements.
Interpret and apply relevant federal regulations, agency policies, and established relocation procedures.
Serve as the primary liaison for residents throughout the relocation process, providing clear communication, guidance, and assistance before, during, and after relocation.
Conduct individual household assessments to identify relocation needs, preferences, accessibility requirements, and other circumstances that may affect the relocation process.
Complete required household assessment documentation before relocation activities begin.
Provide residents with information and counseling regarding available relocation options, assistance, and applicable benefits.
Coordinate with Property Management and participate in pre-relocation meetings to communicate project timelines, relocation requirements, and available resources.
Respond promptly and professionally to resident questions, concerns, and complaints, working toward appropriate and timely resolutions.
Maintain ongoing communication with residents to support a positive and organized relocation experience.
Identify and secure appropriate temporary and permanent relocation housing resources.
Research available rental housing and identify comparable replacement units that meet applicable relocation requirements.
Assist residents with housing referrals, rental applications, and other relocation-related documentation.
Arrange transportation for residents to view potential replacement housing, as needed.
Coordinate resident moving schedules and logistics with third-party moving companies and other service providers.
Arrange packing materials, packing assistance, and other relocation-related services when necessary.
Conduct pre-move assessments to determine resident readiness and identify potential relocation concerns.
Coordinate pest control treatments, including bedbug remediation and other necessary services, before relocation when applicable.
Manage contracts associated with relocation services, including moving companies, pest control providers, and cleaning services.
Monitor contractor performance to ensure compliance with contractual requirements, established schedules, and service expectations.
Coordinate with Columbia Housing's Procurement Department to obtain additional services and resources as needed.
Maintain effective working relationships with vendors, contractors, and project stakeholders to support timely completion of relocation activities.
Prepare, review, and process relocation assistance claims and payments using applicable HUD forms and required documentation.
Coordinate utility reimbursements, moving expense claims, rental assistance claims, and other eligible relocation payments.
Work collaboratively with Columbia Housing's Finance Department to ensure accurate and timely processing of relocation-related payments.
Collect, review, verify, and analyze relocation data to ensure accuracy and regulatory compliance.
Prepare weekly, monthly, annual, and other required reports regarding relocation activities, project progress, expenditures, and compliance.
Maintain organized and accurate records to support internal reviews, audits, and federal reporting requirements.
Perform other related duties and responsibilities as assigned to support departmental operations and Columbia Housing's mission.

Benefits

Medical, dental, and vision insurance
Term life insurance
Long-term disability insurance
Flexible Spending Accounts (FSA)
FREE gym membership
Employee Assistance Program (EAP)
State Retirement System
401(k) and 457 deferred compensation plans
Annual leave accrual
Sick leave accrual
13 paid holidays
Alternative work schedule options, including a four-day workweek, when applicable and approved
Apprenticeship opportunities, when applicable