Lead Relocation Specialist

91c2317e-3dbb-4a88-9bef-65638be627cf•Houston, TX

18h

About The Position

The Lead Relocation Specialist leads and coordinates relocation activities and housing transition services for residents affected by public housing redevelopment, rehabilitation, modernization, demolition, or other agency initiatives. The position helps ensure residents receive appropriate relocation assistance, accurate information, and support in accordance with Agency policies, applicable federal, state, and local regulations, the Uniform Relocation Assistance and Real Property Acquisition Policies Act (URA) when applicable, and U.S. Department of Housing and Urban Development (HUD) requirements. The role coordinates relocation planning and resident case management, housing navigation, vendor services, expense tracking, records management, compliance, reporting, and community engagement. It provides day-to-day functional leadership and procedural guidance to relocation staff, monitors workflow and case progress, reviews documentation, and supports management with operational planning, quality assurance, reporting, and continuous improvement. Direct supervisory responsibility may be assigned depending on the Agency’s organizational structure and the authority delegated to the position. The position works under general supervision and exercises judgment in prioritizing cases, coordinating services, addressing routine operational challenges, and escalating complex cases or matters beyond its authority. Work takes place in an office and in the field, including home visits and other resident-facing activities. The role regularly interacts with residents, staff, housing providers, vendors, community agencies, and members of the public.

Requirements

High school diploma or equivalent required, with five years of experience in case management, public service, or relevant work, or a preferred associate degree in a related field.
Strong communication, organizational, problem-solving, and resident relations skills.
Ability to interact professionally and courteously with residents and stakeholders.
Ability to establish and maintain effective working relationships with residents, employees, and community agencies.
Knowledge of basic office software and equipment and general office practices and procedures.
Ability to use judgment to prioritize relocation activities, coordinate resources, address routine operational challenges, and refer complex matters to the appropriate supervisor.
Ability to maintain accurate records and handle sensitive resident and financial information confidentially.
Ability to travel to residents’ homes and relocation-related activities as necessary.
Ability to regularly use a computer, keyboard, telephone, and other office equipment; occasional standing, walking, bending, reaching, and lifting or carrying items weighing up to 20 pounds.
Pass pre-employment drug screening and background check.

Nice To Haves

Associate degree in Public Administration, Social Work, Urban Planning, Business Administration, Housing Management, or a related field.
Experience working for a public housing authority, government agency, or affordable housing organization.
Knowledge of the Uniform Relocation Assistance and Real Property Acquisition Policies Act (URA), 49 CFR Part 24, and applicable HUD relocation requirements.
Experience coordinating relocation for redevelopment, demolition, rehabilitation, or improvement projects.
General knowledge of social work.

Responsibilities

Lead and coordinate day-to-day relocation activities, schedules, work plans, service timelines, priorities, and project milestones.
Coordinate relocation services among residents, staff, property management, landlords, housing providers, vendors, community partners, and Agency departments.
Oversee relocation planning for assigned residents, taking household composition, accessibility needs, housing preferences, financial circumstances, and other relevant factors into account.
Assist residents with understanding relocation requirements, timelines, documentation, resources, housing options, and next steps; provide updates and follow up on barriers or unresolved concerns.
Coordinate resident intake, assessments, eligibility documentation, notices, appointments, housing searches, applications, inspections, lease execution, and move-in arrangements as applicable.
Coordinate reasonable accommodations, accessibility considerations, language assistance, referrals, and additional support for households with identified needs.
Provide day-to-day guidance to relocation staff; coordinate assignments, monitor workload and case progress, review documentation, and support training, coaching, and consistent service delivery.
Coordinate with landlords, property managers, housing providers, moving companies, transportation providers, storage facilities, utility providers, and other vendors; confirm arrangements and follow up on service issues.
Monitor relocation expenses and maintain tracking systems; review invoices, receipts, purchase orders, reimbursement requests, and supporting documents for accuracy and required approvals.
Oversee accurate, complete, timely, organized, and confidential relocation records, case files, tracking systems, reports, and other program documentation.
Support program implementation, operational planning, resource allocation, quality assurance, performance monitoring, reporting, and continuous improvement.
Monitor compliance with Agency policies, program requirements, funding restrictions, relocation procedures, applicable regulations, documentation standards, approval requirements, and service timelines.
Identify delays, service gaps, housing barriers, documentation deficiencies, unusual expenses, potential compliance concerns, and other risks; coordinate follow-up or corrective action and escalate matters as appropriate.
Serve as a coordination point for relocation-related communications, meetings, appointments, inspections, move-in arrangements, and stakeholder activities.
Maintain productive working relationships with residents, employees, housing providers, community organizations, service providers, and other stakeholders.
Protect confidential resident, household, financial, personnel, property, and Agency information.
Perform other related duties as assigned.