Lead Relocation Specialist

Houston Housing Authority•Houston, TX

12d

About The Position

The Lead Relocation Specialist provides leadership, administration, coordination, and oversight of relocation activities and housing transition services for residents affected by public housing redevelopment, rehabilitation, modernization, demolition, or other agency initiatives. The position helps ensure residents receive appropriate relocation assistance, accurate information, and support in accordance with applicable federal, state, and local requirements, including the Uniform Relocation Assistance and Real Property Acquisition Policies Act (URA), when applicable, and U.S. Department of Housing and Urban Development (HUD) requirements. The role coordinates relocation cases and housing transitions, supports residents in understanding requirements and accessing suitable housing, and provides day-to-day functional leadership to relocation staff. It monitors case progress, staff workflow, documentation, expenses, vendor services, and compliance; supports reporting and operational planning; and identifies opportunities to improve procedures and service delivery. The position works closely with residents, landlords, property managers, vendors, community partners, and internal departments, while protecting confidential information and escalating complex matters to management. Work includes office-based administrative and documentation activities as well as field work and home visits with resident families. The role reports to the designated program manager, department director, or other assigned supervisor and performs with general supervision and independent judgment within established guidelines.

Requirements

High school diploma or equivalent is required with five years of experience in case management, public service, or relevant work; an associate degree in a related field is also listed as preferred.
Strong communication, organizational, problem-solving, and resident relations skills.
Ability to interact professionally and courteously with residents and stakeholders.
Ability to establish and maintain effective working relationships with residents, employees, and community agencies.
General knowledge of social work.
Knowledge of basic office software, equipment, practices, and procedures.
Ability to coordinate multiple cases, assignments, service providers, housing arrangements, deadlines, documentation, and expenses.
Ability to interpret and apply established procedures, exercise sound judgment, prioritize work, and escalate complex matters appropriately.
Ability to maintain confidentiality when handling sensitive resident, financial, property, personnel, and Agency information.
Ability to use a computer, keyboard, telephone, and other office equipment regularly.
Ability to travel to residents' homes and relocation-related activities as necessary.
Ability to occasionally stand, walk, bend, reach, and lift or carry office materials or similar items weighing up to 20 pounds.
All positions are contingent on passing pre-employment drug screening and background check.

Nice To Haves

Associate degree in Public Administration, Social Work, Urban Planning, Business Administration, Housing Management, or a related field.
Experience working for a public housing authority, government agency, or affordable housing organization.
Knowledge of the Uniform Relocation Assistance and Real Property Acquisition Policies Act (URA), 49 CFR Part 24, and applicable HUD relocation requirements.
Experience coordinating relocation for redevelopment, demolition, rehabilitation, or improvement projects.

Responsibilities

Lead and coordinate day-to-day relocation activities, schedules, work plans, service timelines, operational priorities, and project milestones.
Coordinate relocation work among residents, relocation staff, property management, landlords, vendors, community partners, and internal departments.
Monitor cases, household needs, approvals, deadlines, and milestones; identify delays, service gaps, conflicts, and barriers and coordinate follow-up.
Provide procedural guidance to relocation staff and help develop standardized procedures, checklists, tracking systems, and workflows.
Coordinate relocation planning for assigned residents, taking household composition, accessibility needs, housing preferences, and financial circumstances into account.
Help residents understand relocation requirements, timelines, resources, documentation, and next steps; support individualized relocation plans.
Coordinate intake, assessments, eligibility documentation, notices, appointments, housing searches, applications, inspections, lease execution, and move-in arrangements as applicable.
Coordinate reasonable accommodations, accessibility considerations, language assistance, and referrals to service providers and community resources.
Monitor resident progress and provide timely updates; address unresolved concerns and escalate complex concerns, housing instability, disputes, or urgent needs.
Coordinate staff assignments and workloads; monitor case progress and review staff documentation, case notes, relocation plans, and tracking records.
Coach and guide staff on service delivery, communication, documentation, and professional resident interactions; support case reviews, meetings, onboarding, and training as assigned.
Coordinate with housing providers, landlords, property managers, moving companies, transportation providers, storage facilities, utility providers, and other vendors.
Confirm vendor arrangements and service completion; monitor performance and follow up on delays, incomplete work, billing concerns, or resident complaints.
Track relocation expenses and review invoices, receipts, purchase orders, reimbursement requests, and supporting documentation for accuracy and completeness.
Identify unusual charges, unsupported expenses, potential budget overruns, and discrepancies and report them to the appropriate supervisor.
Oversee accurate, complete, organized, and confidential relocation records, case files, tracking systems, and program documentation.
Support preparation of case summaries, program reports, performance summaries, expenditure reports, management updates, and other operational documents.
Support implementation, coordination, and monitoring of relocation programs, housing services, approved policy changes, and process improvements.
Coordinate with property management, resident services, finance, maintenance, compliance, and other departments to address relocation needs.
Monitor compliance with Agency policies, program requirements, funding restrictions, applicable housing regulations, documentation standards, approvals, and timelines.
Identify compliance concerns, documentation deficiencies, unauthorized expenditures, and deviations from procedures; coordinate corrective action and escalate issues as directed.
Serve as a primary coordination point for relocation-related communication and maintain productive relationships with residents and stakeholders.
Represent Housing Alliance HTX in meetings, site visits, and community coordination activities as assigned.
Conduct home visits, participate in meetings and workshops, and perform other related duties as assigned.