Relocation Specialist I

GFT • Houston, TX

2d • Hybrid

About The Position

The Relocation Specialist provides compassionate relocation assistance and advisory services to residential, commercial, agricultural, and nonprofit displacees affected by public and private projects. The role handles the relocation process from beginning to end, aiming to minimize hardship and disruption while following applicable laws, codes, regulations, client requirements, and project systems. The specialist performs basic right-of-way project tasks and represents contracted clients. This position is based in Houston, Texas, and uses a hybrid in-person and remote work environment with core business hours of 8:00 a.m. to 5:00 p.m.

The successful candidate will conduct onsite interviews at homes or businesses, explain program benefits and processes, calculate benefit eligibility, prepare and process claims, and coordinate housing or site searches and moves. They will maintain comprehensive case files, provide timely notices and updates, protect confidential information, and collaborate with project colleagues. The role calls for a customer-focused, empathetic, ethical, and organized professional who can manage a high caseload and work effectively with diverse groups. The specialist must be bilingual in English and Spanish.

Requirements

• At least one year of experience in relocation assistance or real property acquisition.
• Bilingual in English and Spanish.
• GED or high school diploma.
• Valid driver’s license and ability to furnish valid proof of auto insurance.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, SharePoint, and Teams.
• Strong organization and attention to detail.
• Strong written and verbal communication and analytical skills.
• Ability to multitask, prioritize, and manage high caseloads.
• Self-motivated, positive, and collaborative approach to teamwork.
• Reading comprehension sufficient to interpret policies and regulations.
• Client-focused approach, cultural awareness, and ability to build rapport.
• Ability to work effectively with diverse groups, including coworkers, clients, vendors, and claimants.
• Actively consider multiple perspectives in problem-solving, learn from peers, and encourage reciprocal learning among team members.

Nice To Haves

• College degree preferred.
• Real estate license highly desired.

Responsibilities

• Provide personalized relocation assistance and advisory services to residential, commercial, agricultural, and nonprofit displacees, anticipating needs and minimizing hardship and disruption.
• Conduct in-depth onsite interviews at displacees’ homes or businesses to understand their circumstances and requirements.
• Clearly explain program benefits and processes.
• Calculate eligibility amounts for benefits based on individual circumstances.
• Prepare claim forms, obtain approvals, and process payments accurately and efficiently.
• Conduct housing and site searches using knowledge of local market conditions and displacees’ needs.
• Coordinate moves for households and businesses to minimize disruption.
• Maintain comprehensive case files from inception through closure, including profiles, documentation, forms, claims, and correspondence.
• Organize records according to company policies and project systems.
• Provide required notices, status updates, and reports to displacees, project team members, and leadership on time; escalate issues appropriately.
• Protect confidential information and uphold ethical standards.
• Collaborate with colleagues across projects to coordinate efforts, share knowledge, and ensure consistent service quality.
• Develop skills and knowledge through training, learning regulations, and improving work techniques.
• Represent contracted clients and exemplify GFT’s mission through patient, positive, and compassionate client service.

Benefits

• Hybrid (in-person and remote) work environment.
• Comprehensive benefits package, including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
• Tax-deferred 401(k) savings plan.
• Paid-time-off (PTO) accrual.
• Tuition reimbursement for continued education.
• Professional development and access to internal and external training programs.
• Support for active participation in professional organizations.
• Incentive compensation for eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED