Relief - Night Auditor/Guest Registration Manager

YMCA OF THE ROCKIES • Granby, CO

50d • $21 - $23 • Onsite

About The Position

This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center, and a residential camp, serving more than 225,000 annually. The Relief Night Auditor/Relief Guest Registration Manager is primarily responsible for covering the days/nights when the regular Night Auditor and any of the Guest Registration Managers are off (including extended time off for vacation, holiday, sick time, etc.). The Night Auditor is primarily responsible for the following: running computer programs and reports, auditing daily accounting transactions, providing guest services between 11:00 PM and 7:00 AM, such as answering the switchboard, checking-in late arrivals, dispatching the appropriate staff for service requests and communicating with emergency dispatchers and staff for the appropriate responses to medical, fire, law enforcement emergencies, power outages, etc. The Guest Registration Manager is primarily responsible for overseeing their shifts at the Front Desk with a high priority on guest service; managing Guest Registration seasonal staff & volunteers; and is responsible for accurate guest folio charges, income audit and related duties.

Requirements

• One or more years of relevant college education or at least one year of relevant (e.g., Night Audit, Accounting and/or Hospitality) experience.
• Basic computer skills.
• Ability to learn the YMCA property management software (HotelKey).
• Ability to accurately communicate in verbal and written forms, including: accurate completion of emergency and incident reports, service logs, emails to management regarding concerns and significant events that occurred during the shift.
• Reliable attendance.
• Consistently good attendance and provide advanced notice as much as possible for time off.
• Regularly arrive on time for their shift.
• Able to speak, understand and write English proficiently.
• Must have stamina to work in the work environment described herein.
• Must work well with frequent interruptions in a busy environment.
• Must sit and stand, get up and down frequently, and walk around during a work shift.
• Must converse in English face to face, via telephone and two-way radio, and read and write English.
• Must meet acceptable criminal background check standards.

Nice To Haves

• The employee must have consistently good attendance and provide advanced notice as much as possible for time off.
• The employee must regularly arrive on time for their shift.

Responsibilities

• Running computer programs and reports.
• Auditing daily accounting transactions.
• Providing guest services between 11:00 PM and 7:00 AM, such as answering the switchboard, checking-in late arrivals, dispatching the appropriate staff for service requests and communicating with emergency dispatchers and staff for the appropriate responses to medical, fire, law enforcement emergencies, power outages, etc.
• Overseeing shifts at the Front Desk with a high priority on guest service.
• Managing Guest Registration seasonal staff & volunteers.
• Ensuring accurate guest folio charges, income audit and related duties.
• Operating YMCA of the Rockies Property Management System and associated credit card batching functionality as part of the overall night audit process.
• Working alone and remaining alert between the hours of 11:00 PM and 7:00 AM, at least two nights a week, including weekends and holidays.
• Using good initiative and good judgement in resolving problems, addressing emergencies and contacting support resources when appropriate.
• Applying good accounting principles in reviewing and reconciling daily financial transactions.
• Ensuring that the Business Office vault is secure and proper balance is maintained.
• Following written instructions and satisfactorily completing all elements of the property management system night audit functions and reports.
• Reviewing and understanding computer-generated reports and updating Excel spreadsheets and logs.
• Completing month-end and year-end auditing process.
• Operating the property's radio and PBX systems and promptly reporting outages and malfunctions.
• Assisting with hiring, training, supervising and evaluations of Guest Registration seasonal staff and volunteers.
• Ensuring guest requests and concerns are addressed and done so in a timely fashion.
• Ensuring that Guest Registration staff support and follow departmental and Association policies and procedures.
• Assisting with switchboard emergencies and other major concerns involving guests and employees that arise at the Guest Registration Desk.
• Ensuring accurate charges to guest folios, as well as timely billing when necessary.
• Ensuring cashiers accurately compile daily bank deposits.
• Building an environment that promotes consistent guest satisfaction.
• Refining and developing ways to improve upon Guest Registration operating procedures.
• Assisting with and contributing to employee training programs such as the International Intern Program, Navigators, and Focus, and working with the volunteer staff in the Guest Services Department.
• Reviewing staffing hours and checking for accuracy using time clock system when needed.
• Completing appropriate paperwork (such as Personnel Action Forms, staff evaluations, and disciplinary actions).
• Operating common office equipment (copiers, printers, switchboard, business radio, etc.).
• Performing any other relevant and reasonable tasks as assigned.
• Upholding and reflecting the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions.
• Upholding the YMCA of the Rockies’ Mission, policies, and programs.
• Possessing and demonstrating excellent customer service skills, for example, friendly, personable, helpful, patient, and professional.
• Supporting the YMCA of the Rockies’ safety program.
• Promoting safe work practices and a safe environment for guests, members, and staff.
• Promoting a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attending required abuse of risk management training and reporting suspicious or inappropriate behaviors and policy violations.
• Supporting organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.

Benefits

• Health, dental, and life insurance
• Generous PTO/Vacation
• Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years employment)
• Employer owned rental housing may be available nearby - Contact Human Resources for more information
• YMCA of the Rockies membership
• Discounted childcare, summer day camp, and summer overnight camp
• Discounted nights at YMCA of the Rockies lodges for friends & family
• Ski and golf passes to nearby resorts & courses
• Free or discounted gear rentals for outdoor adventures

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed