Guest Service Representative - Night Auditor

FAIRFIELD INN & SUITES - HOUSTON LEAGUE•League City, TX

2h•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative - Night Auditor. The role provides excellent guest service in an efficient, courteous, and professional manner, follows LBA standards for friendly hospitality, and adheres to guidelines and procedures. The representative executes selling strategies to enhance hotel revenue and is responsible for total front office operations. They act as Manager on Duty, respond promptly to guest requests, represent the hotel during late evening and early morning hours, and maintain thorough communication with management staff. The position requires a physical presence at the hotel and is not suitable for telecommuting or remote work. The representative may be required to work any day or shift, including weekends, and must be able to work an overnight shift schedule.

Requirements

Able to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Able to stand for eight hours and bend, stretch, and reach.
Able to see and hear.
Able to communicate with associates and guests.
Able to work onsite at the hotel; the position is not conducive to telecommuting or remote work.
Able to work any day or shift, including weekends.
Able to work an overnight shift schedule.

Responsibilities

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate products of the same brand type.
Identify potential sales leads and contacts through guest interactions and report information to the appropriate person.
Keep housekeeping and other departments informed about special requests, late check-outs, and special needs.
Check all credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Ensure cash, checks, and miscellaneous departments are in balance at the end of the shift.
Help maintain a clean, professional lobby and dining area, including dusting, vacuuming, and cleaning tables.
Maintain a thorough working knowledge of emergency procedures.
Follow safety standards, remain alert to hazardous conditions, and report or correct hazards immediately.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible vendor training certification if alcohol is served.
Be flexible regarding the work schedule.
Where applicable, follow approved laundry procedures, understand washer and dryer operation, and assist with folding linen to proper standards.
Perform other assigned duties, including assisting in laundry, housekeeping, or food and beverage departments.