Relationship Manager, II Business Banking

PNC•Monroeville, PA

1d•Onsite

About The Position

At PNC, the Relationship Manager, II Business Banking works within the Small Business Banking organization and is based at the Miracle Mile location in Monroeville, Pennsylvania, supporting Shadyside, Southside, Squirrel Hill, Carnegie, and downtown Pittsburgh. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. The role coordinates relationship management activities for new and existing clients in a book of business, with the goal of growing sales, revenue, and market share. It generally serves clients with moderate risk and moderately complex needs, and works with a moderate degree of supervision. The Relationship Manager acquires, expands, and retains client relationships; originates and analyzes credit; negotiates and documents credit and non-credit products and services; manages risk and quality; and identifies opportunities to strengthen client engagement and loyalty. The role also develops internal, external, community, and industry relationships, presents PNC’s range of products and services, and uses reporting and sales tools to convert sales opportunities. For more complex credit requests, the role demonstrates the ability to analyze, evaluate, and mitigate credit risk using advanced credit fundamentals and internal credit policies. Successful employees are expected to focus on customers and manage risks in line with PNC’s Enterprise Risk Management Framework. The position typically requires a university or college degree and five or more years of industry-relevant experience. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree. A bachelor’s degree is listed; no required certifications or licenses are specified.

Requirements

Typically requires a university or college degree and five or more years of industry-relevant experience.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Bachelor’s degree listed under Education.
Knowledge, skills, and abilities appropriate to the role.
Customer focus and the ability to create customized customer solutions.
Ability to assess and manage business risks in support of PNC’s Enterprise Risk Management Framework.

Nice To Haves

Book of business management
Client relationship building
Credit processes
Credit products
Customer engagement
Decision making
Financial analysis
Identifying sales opportunities
Business acumen
Client relationship management
Customer experience management
Decision making and critical thinking
Effective communications
Prospecting
Selling
Technology proficiency

Responsibilities

Coordinate relationship management activities for new and existing clients in a book of business to grow sales, revenue, and market share against relevant sales goals.
Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
Originate, financially analyze, negotiate, and document credit and non-credit products and services.
Manage risk and returns and maintain quality for new and existing clients; identify and mitigate regulatory, reputational, operational, and credit risks.
Identify client opportunities and provide ideas and insights based on an understanding of client needs and financial well-being.
Increase client engagement and loyalty.
Build and manage internal and external networks, including community and industry relationships, to acquire new clients, expand existing relationships, and enhance the client experience.
Present the full range of PNC products and services to clients and use reporting and sales tools to identify and convert sales opportunities.
For more complex credit requests, analyze, evaluate, and mitigate credit risk using advanced credit fundamentals and internal credit policies.
Keep customer needs and satisfaction central to business decisions and manage risks in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, subject to eligibility
Up to 11 paid holidays each year, subject to eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service