Business Banking Relationship Manager II

Fifth Third Bank • Birmingham, MI

7d • Onsite

About The Position

Responsible for business development, relationship management, and client experience for companies with annual gross sales of $0–10 million. Consults business owners on achieving financial goals by providing financial solutions for personal and business needs. Serves as a trusted advisor, collaborating with product and retail partners through the One Bank Sales Cycle to understand clients’ holistic business needs, identify solutions, and grow revenue. Services include loans, deposits, treasury management, and other applicable banking services. Acts as a producing leader by coaching and mentoring Relationship Managers and representing the Sales Manager as needed.

The role is accountable for risk management and compliance with bank policies and procedures, while supporting positive customer experiences and operating within the Bank’s risk appetite. It develops and manages profitable client relationships, coordinates banking and credit resources, monitors credit quality, and contributes to business growth. The position is located in Birmingham, Michigan, and requires regional and/or local travel.

The role includes eligibility for an incentive compensation plan in addition to base salary. Fifth Third describes its benefits as comprehensive and designed to support employees’ physical, financial, emotional, and social well-being; specific benefit offerings are available through the company’s careers benefits page or a talent acquisition partner.

Requirements

• Bachelor’s degree or equivalent work experience.
• Formal credit training or equivalent credit risk experience.
• Proven ability to build new and existing client business and provide a positive client experience.
• Strong business acumen, including detailed analysis, financial statement review, and knowledge of advanced accounting principles.
• Extensive knowledge of credit and non-credit products.
• Knowledge of commercial and Treasury Management services, alternative lending, and financial options.
• Ability to assess client needs, profitability drivers, and corporate and personal life cycles to optimize financial solutions.
• Effective problem-solving and analytical skills, including the ability to handle and prioritize multiple tasks.
• Strong verbal and written communication skills, including experience in face-to-face negotiations and group presentations.
• Ability to promote high-performing work groups through personal actions and leadership influence, and to work in a team-based sales environment.
• Proficiency in Microsoft Office software.
• Ability to travel regionally and/or locally.

Nice To Haves

• At least 5 years of sales experience.
• At least 5 years managing business banking or commercial relationships.
• Underwriting experience.
• Familiarity with prospecting and CRM sales tools.

Responsibilities

• Develop qualified prospects in the defined segment using referrals, existing clients, and centers of influence.
• Collaborate with product partners to analyze client needs and develop tailored relationship strategies.
• Participate in community and industry forums, conferences, and meetings to expand networks, referral sources, and knowledge of trends and competitors.
• Retain and grow long-term, profitable client relationships.
• Cross-sell applicable Fifth Third products and services to business clients, owners, and senior management, with the goal of becoming their lead or primary bank.
• Plan and conduct relationship strategy and review meetings with product partners.
• Coordinate client-facing activities, including credit support and other product partners.
• Conduct pre-call planning, use the One Bank Consultative Sales approach, and follow up promptly after calls.
• Use the Bank’s CRM system to track client activity, maintain call reports, and manage the pipeline.
• Partner with Portfolio Managers and Credit Officers on credit requests and follow Portfolio Management guidelines.
• Meet credit standards and metrics for asset quality, credit administration, and RAROC.
• Monitor customer financial performance, condition, and industry trends to assess credit exposure and appropriate pricing.
• Complete administrative responsibilities in a timely manner.
• Coach, lead, and guide Relationship Managers I and II in coordination with, or in addition to, the Regional Sales Manager.
• Represent the Sales Manager as needed.
• Identify, assess, manage, monitor, and report risks while following bank policies and procedures.

Benefits

• Base salary and eligibility to participate in an incentive compensation plan, with payments based on company, line of business, and/or individual performance.
• Comprehensive benefits programs intended to support employees’ physical, financial, emotional, and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level