Relationship Manager - Florida
About The Position
Grant Street Group is an innovative and rapidly growing software company that supports a variety of clients in specialized financial transactions. Our hosted Software as a Service (SaaS) applications focus on tax collection, electronic payments, bond auctions, and more. As a Relationship Manager at Grant Street Group, you’ll play a key role in helping our clients succeed by building deep, lasting partnerships and serving as a trusted bridge between client needs and our internal teams. We reward teamwork, professional excellence, and individual responsibility. Our company is structured to support strong collaboration across teams, and we care deeply about delivering excellent service to our clients. If you are passionate about relationship-building, client partnership, and helping clients get the most from the products and services we provide, apply today! As you’ll discover, we have a unique application process because you’re so much more than just a resume. We can’t wait to get to know you better!
Requirements
- Currently live in Florida or planning to relocate. Southeast Florida residents are preferable.
- Talent for developing strong, open, and trusting relationships with clients at all levels of an organization.
- Enjoy becoming an expert in your clients’ business, organizational structure, key decision-makers, customer base, and important third-party relationships.
- Thoughtful and proactive in identifying potential client issues and needs before they become bigger problems.
- Communicate clearly and consistently, and can translate client concerns, needs, and feedback into timely, actionable information for internal teams.
- Comfortable serving as a trusted escalation point and building relationships strong enough that clients feel confident bringing concerns to you directly.
- Motivated to develop a deep understanding of product lines, infrastructure, support structure, development and release cycles, pricing, and fee arrangements so you can advise clients effectively.
- Value in-person connections and are comfortable nurturing client relationships through visits and annual events when needed.
- Curious about the broader market and interested in understanding competitors, their offerings, and how we can continue to serve clients well.
- Expect approximately 50% travel for on-site client visitings, meetings, conferences, and internal events.
Responsibilities
- Build strong client relationships, earn trust quickly, and deliver an exceptional client experience.
- Learn the ins and outs of a client’s business, anticipate their needs, and help internal teams stay aligned on what matters most to them.
- Develop strong, open, and trusting relationships with clients at all levels of an organization.
- Become an expert in clients’ business, organizational structure, key decision-makers, customer base, and important third-party relationships.
- Thoughtfully and proactively identify potential client issues and needs before they become bigger problems.
- Communicate clearly and consistently, translating client concerns, needs, and feedback into timely, actionable information for internal teams.
- Serve as a trusted escalation point and build relationships strong enough that clients feel confident bringing concerns directly.
- Develop a deep understanding of product lines, infrastructure, support structure, development and release cycles, pricing, and fee arrangements to advise clients effectively.
- Nurture client relationships through visits and annual events when needed.
- Understand competitors, their offerings, and how Grant Street Group can continue to serve clients well.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
