Relationship Manager I-III

FFB Bank•Fresno, CA

17d•$70,000 - $120,000

About The Position

The Relationship Manager (RM) develops, manages, and expands deposit, loan, and merchant relationships in designated markets. The role sources new business, identifies client needs, and structures and negotiates financial solutions to meet individual, departmental, and Bank-wide sales goals. The RM builds and maintains client relationships, deepens existing accounts through cross-selling, and supports client satisfaction throughout the sales and deal lifecycle. Depending on experience and level, the RM may focus on prospecting and closing core relationships, managing more complex and higher-value portfolios, or leading sophisticated deal structures while contributing to market development and mentoring junior team members. In addition to base compensation, the role offers the opportunity to earn performance-based incentives through participation in an incentive plan. The role includes travel of up to 75%, including trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Work is performed in an office or home office environment and involves writing, typing, speaking, lifting moderate weights, operating office equipment, sitting, walking, and reaching. Reasonable accommodation may be made for individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree from an accredited college or university preferred, such as in Business, Finance, or a related field.
At least 3–5 years of related experience in banking, financial services, or a relevant industry.
Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
Demonstrated ability to cross-sell and confidently explain products and services.
Knowledge of commercial banking products and services and a strong understanding of federal compliance regulations.
Ability to take initiative and effect change through consensus building, negotiation, and conflict resolution.
Effective oral, written, and interpersonal communication skills, including the ability to interpret documents and procedures, write reports and correspondence, and communicate clearly with customers, vendors, and employees.
Strong organizational and time-management abilities with attention to detail.
Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams.
Willingness to take on special projects and other duties as assigned to support team and organizational needs.
Commitment to continuous learning and professional development to stay current with industry standards and best practices.
Authenticity and integrity in professional interactions to maintain trust and credibility with stakeholders.
Ability to manage multiple priorities and meet deadlines in a dynamic environment.
Ability to work independently with minimal supervision and as part of a team.
Ability to adapt to changing priorities and procedures.
Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties.

Nice To Haves

Bachelor’s degree from an accredited college or university, such as in Business, Finance, or a related field.

Responsibilities

Generate new leads through outbound calls, emails, networking, and in-person meetings.
Build and maintain relationships with prospective and existing clients to drive long-term business.
Use CRM systems to track interactions, update customer records, and manage pipeline activity.
Build deposit, loan, and merchant relationships in assigned markets through prospecting, networking, referrals, and Centers of Influence.
Develop and manage a portfolio by identifying client financial needs and delivering tailored banking solutions.
Lead the sales lifecycle, including prospecting, solution design, proposal development, negotiation, closing, and deal funding.
Create and deliver proposals and RFP responses that address client challenges and position the Bank’s solutions.
Gather and analyze business and financial information for underwriting, pricing, and approval of proposed solutions.
Meet or exceed sales volume, revenue, margin, fee, and cross-sell goals.
Maintain accurate pipeline, prospecting, and sales activity records using Bank-approved CRM and reporting tools.
Develop and execute an annual business plan with leadership to support individual and departmental sales objectives.
Strengthen market presence through business development, community engagement, and professional networking.
Monitor market trends, competitive offerings, and regulatory requirements to support client discussions and strategic decisions.
Collaborate with internal partners to position Bank products and deliver a seamless client experience.
Expand existing client relationships through cross-selling and identifying additional banking opportunities.
At senior levels, mentor and support junior Relationship Managers by sharing best practices, sales strategies, and market insights.
Apply the TRAC values and Critical Behaviors—Teamwork, Relationship, Authenticity, and Commitment—in daily interactions and decisions.
Complete administrative work promptly, including required Bank Compliance Training, and respond to inquiries professionally and in a timely manner.
Represent the Bank positively through ethical conduct and community involvement.
Support EEO policies and foster a respectful, inclusive workplace that values cultural differences, prevents harassment, and supports a diverse workforce.
Follow Bank policies, procedures, and processes, as well as applicable laws and regulations; maintain confidentiality and data privacy and carry out role-specific AML/CFT responsibilities.
Travel up to 75% for client visits, presentations, conferences, corporate events, and training.