(Senior) Relationship Manager- Western Region (WER)

NeighborWorks America • Remote,

13d • $72,000 - $110,700 • Remote

About The Position

The (Senior) Relationship Manager serves a portfolio of NeighborWorks network organizations (NWOs), developing a deep understanding of their missions, goals, operations, challenges, and needs. The role builds and maintains relationships with NWO executive leaders, board members, partners, and stakeholders through in-person and virtual engagement, and works with relationship-management colleagues and regional leadership to support the region’s full portfolio.

The position applies expertise in NeighborWorks services and products to connect organizations with relevant resources, tools, subject-matter experts, and peer organizations. It uses NeighborWorks data and market and industry analysis to guide support, and develops and implements strategic capacity-building approaches to strengthen organizational performance and sustainability. Work includes supporting performance assessments and action plans, board performance and training, strategic planning and visioning, and review of funding requests.

This is a remote role reporting to the regional Senior Director. The candidate must reside in an eligible state or have plans to relocate there. Work takes place in field and office settings and includes approximately 50% travel, with frequent overnight absences. The role is part of a team but involves considerable independence under general regional management direction.

Requirements

• Bachelor’s degree in Business Administration, Public Administration, Nonprofit Management, Community Development, Urban Planning, Finance, Organizational Development, or a related field; applicable experience may be considered in place of education.
• For Relationship Manager designation: 5–7 years of related professional or personal experience in community development, affordable housing, or nonprofit management.
• For Senior Relationship Manager designation: 8 or more years of experience.
• Professional or personal experience in nonprofit or organizational management and board governance, including understanding fiduciary responsibilities and the strategic roles of boards and executive leadership.
• Advanced experience developing outcome-based performance measurements.
• Experience evaluating and analyzing financial statements to assess organizational financial health and sustainability.
• Excellent written, auditory, and oral communication skills.
• Ability to interact effectively with people from diverse cultures and socioeconomic backgrounds.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Access.
• Demonstrated project management skills and ability to manage multiple projects with diverse deliverables.
• Ability to take initiative, work independently and collaboratively, and maintain a strong customer-service orientation.
• Sensitivity to racial, gender, sexual orientation, and cultural differences.
• Ability to communicate effectively, respectfully, and in a timely manner with internal and external stakeholders; listen effectively; and seek and accept feedback.
• Ability to work effectively as part of a team and apply analytic, thoughtful, and strategic thinking.
• Understanding of NeighborWorks’ mission, objectives, and goals, and of the impact of individual decisions and behavior on the organization.
• Must reside in, or plan to relocate to, an eligible state for external applicants.

Nice To Haves

• Demonstrated expertise in affordable housing real estate development across single-family, multifamily, community land trust, and manufactured housing models.
• Strong experience in comprehensive community development, lending, capital strategies, and broader economic development.
• Working knowledge of affordable housing trends in the Western Region footprint.
• Experience delivering technical assistance in asset management, affordable housing, or real estate development.
• Specialized experience in real estate development, asset management, homeownership, lending or Community Development Financial Institutions (CDFIs), financial management, resource development, organizational management, or board governance.

Responsibilities

• Manage a portfolio of network organizations and develop a comprehensive understanding of each organization’s mission, goals, challenges, and needs.
• Establish and maintain relationships with network organization executive leadership, board members, partners, and stakeholders through in-person and virtual engagements.
• Work with relationship managers, other staff, and regional leadership to support the region’s entire portfolio of network organizations.
• Guide network organizations in using NeighborWorks services and products, and connect them with relevant tools, resources, subject-matter experts, and peer organizations.
• Use NeighborWorks data, market information, and industry analysis to make informed decisions about portfolio support.
• Plan and implement capacity-building strategies to strengthen the performance, sustainability, and effectiveness of portfolio organizations.
• Assist network organizations in preparing for performance assessments and develop action plans based on assessment results.
• Work directly with nonprofit boards to assess performance, facilitate board training, and support strategic planning.
• Review and evaluate funding requests from network members for alignment with organizational goals and objectives.
• Collaborate with network organizations on strategic thinking and long-term visioning beyond compliance remediation.

Benefits

• 401(k) match of up to 12%.
• 11 paid holidays.
• Generous leave, including 40 hours of paid volunteer time.
• Industry-leading benefits.
• Staff Training and Education Program (STEP) supporting continued learning and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level