Technical Assistance Manager (Western region)

Acelero Learning•Remote, MT

9d•$65,000 - $67,425•Remote

About The Position

The Technical Assistance Manager supervises a team of Technical Assistance Specialists and Content Specialists to ensure high-quality, consistent technical assistance. The position supports SPARK Montana, the state’s regulatory and quality technical assistance services vendor, which provides services to child care providers. These services include technical assistance and training, stakeholder communication and collaboration, activity tracking and documentation, Tribal Collaboration, criminal background checks, emergency preparedness, and data-informed reporting, management, and continuous improvement. Project goals include expanding child care capacity, retaining child care businesses, growing quality programs, educating providers, and reducing deficiencies and licensing violations. The manager provides professional development and on-site program support; uses data to improve individual and team performance; develops specialists who deliver customized classroom-level and organizational support; and builds an effective, collaborative team. In partnership with the Project Director and Deputy Director, the manager recruits, hires, and onboards specialists and develops protocols and procedures for consistent technical assistance. The role also includes personnel supervision and participation in assigned meetings, events, and training. This remote position is based in Montana and serves specified counties across the state, with local or long-distance work-related travel up to 25% of the time. Montana residency, a valid driver’s license, and reliable transportation are required. The position is expected to begin in Fall 2026 and pays $65,000–$67,425 annually.

Requirements

Five years of experience in child care.
At least three years of center-based leadership experience and/or at least two years of technical assistance experience.
Experience teaching or providing technical assistance in an early childhood education classroom or program setting.
Experience working with a variety of early childhood education program types, including both family and group child care settings.
Experience developing, implementing, or otherwise participating in Licensing Support plans or Quality Improvement Action Plans.
Level 6 or above in the Montana Career Path, PPS III, and completion of all required state trainings and certifications.
Physical exam and background checks are required.
Ability to travel locally or long-distance up to 25% of the time for work-related meetings and functions.
Valid driver’s license and reliable transportation.
Montana residency required.

Nice To Haves

Bachelor’s degree in Early Childhood Development or a related field; other combinations of education and related experience may also be considered.
Experience in Montana.

Responsibilities

Provide regular professional development, including on-site, in-program support, to Technical Assistance Specialists and Content Specialists.
Use data to inform and improve individual and team performance.
Develop and manage specialists who provide customized support to providers at classroom and organizational or leadership levels.
Build an effective team capable of providing high-quality support and collaborating within the team and across the project.
Collaborate with the Project Director and Deputy Director to recruit, hire, and onboard specialists.
Collaborate with the Project Director and Deputy Director to develop protocols and procedures for consistent technical assistance practices.
Participate in assigned meetings, events, and training.
Supervise assigned personnel, including hiring, training, scheduling, evaluating, and ensuring the accuracy, timeliness, and completion of their work.
Educate direct reports on department and company policies and procedures.
Meet regularly with assigned staff to resolve problems, manage projects, track goals, and review work processes and procedures.
Represent the team or department at meetings, events, and training as required.

Benefits

Medical, dental, and vision insurance with multiple plan options.
Health Savings Account with company contributions up to $400 for individuals and $800 for families annually.
Flexible Spending Accounts for health and dependent care expenses.
401(k) retirement plan with up to 3% company match.
Short-term and long-term disability insurance and basic life insurance.
Up to $500 per year in professional development reimbursements.
Employee Assistance Program with counseling and mental wellness support.
Wellness programs, including virtual fitness, nutrition, and mindfulness classes.
Pet insurance.
Legal assistance.
ID theft protection.
Employee discount perks.