Relationship Manager - Private/Business Banking

Flagstar Bank•New York, NY

5d•$101,771 - $173,468

About The Position

The Relationship Manager is responsible for prospecting, building, onboarding, and maintaining banking relationships with bank clients. The role supports business growth for the Private Banking Group by providing personalized banking services to financial institution customers.

Requirements

High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
At least 3 years of experience.
Strong knowledge of financial products and services, including lending and cash.
Detail-oriented.
Client-focused.
Team player.
Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to align relationship-building efforts with enterprise goals to support performance and strategic results.
Ability to build trusted internal or external client relationships by identifying needs and delivering tailored solutions.
Ability to support a positive work culture and productive work environment.

Nice To Haves

High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent) is listed as the preferred education level.

Responsibilities

Develop and expand existing relationships through sales efforts, engaging Product Partners as appropriate to deliver the breadth of the bank’s services and meet client needs.
Oversee account management, including new account opening, follow-up, communications, and maintenance.
Service current client relationships to maintain goodwill and develop additional business, handling sensitive relationships and larger client needs.
Analyze problems, answer client inquiries, research and respond to issues, and coordinate with other departments as needed.
Coordinate with and assist back-office personnel in resolving credit problems, delinquent payment issues, and related matters.
Assist the Group Director in developing and executing efforts to acquire targeted new-to-bank relationships.
Review reports, including check fraud, significant activity, significant change, large deposit, detailed transaction, and month-end reports; investigate and approve when needed.
Perform special projects and additional duties and responsibilities as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.