Relationship Manager, I - Business Banking

PNC•West Goshen Township, PA

1d•Onsite

About The Position

At PNC, the Relationship Manager, I works in the Small Business Banking organization and is based in West Chester, Pennsylvania. The role handles relationship management activities for new and existing clients in a book of business, with the goal of growing sales, revenue, and market share against relevant sales goals. The position typically serves clients with basic levels of risk and complexity and generally works under a higher degree of supervision. With direction, the Relationship Manager acquires, expands, and retains client relationships to generate revenue and deepen share of wallet. The role originates, analyzes, negotiates, and documents credit and non-credit products and services; manages risk and quality; identifies and mitigates regulatory, reputational, operational, and credit risks; and provides ideas and insights based on clients' needs and financial well-being. The Relationship Manager also builds internal and external networks, brings PNC's full range of products and services to clients, uses reporting and sales tools to identify and convert opportunities, and applies credit fundamentals and internal policies to analyze, evaluate, and mitigate credit risk. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires a university or college degree and 3 or more years of relevant or direct industry experience.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Preferred skills include book-of-business management, client relationship building, credit processes, credit products, customer engagement, decision-making, financial analysis, and identifying sales opportunities.
Relevant competencies include business acumen, client relationship management, customer experience management, decision-making and critical thinking, effective communication, prospecting, selling, and technology savvy.

Nice To Haves

Certifications are often desired.

Responsibilities

Manage relationships with new and existing clients in a book of business to grow sales, revenue, and market share against relevant sales goals.
Acquire, expand, and retain client relationships, with direction, to generate revenue and deepen share of wallet.
Originate, analyze, negotiate, and document credit and non-credit products and services.
Manage risk and quality for new and existing clients, and identify and mitigate regulatory, reputational, operational, and credit risks.
Provide ideas and insights based on clients' needs and financial well-being to identify opportunities and increase client engagement and loyalty.
Build internal and external relationships, including community and industry relationships, to acquire clients, expand existing relationships, and enhance the client experience.
Present PNC's full range of products and services to clients and use reporting and sales tools to identify and convert sales opportunities.
Analyze, evaluate, and mitigate credit risk using knowledge of credit fundamentals and internal credit policies.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.