Relationship Manager I - Business Banking

PNC • Gilbert, AZ

10d • Onsite

About The Position

At PNC, employees work together to provide customers with a strong experience in an inclusive workplace. This Relationship Manager I role is within PNC's Business Banking organization, serving the $2MM-$10MM segment, and is based in the Greater Phoenix Market. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

The role manages relationships with new and existing clients to grow sales, revenue, and market share, generally working with clients whose needs and risks are relatively basic and under a higher degree of supervision. With direction, the Relationship Manager acquires, expands, and retains client relationships; originates, analyzes, negotiates, and documents credit and non-credit products and services; and manages risk and quality. The role identifies client opportunities, offers insights based on client needs and financial well-being, and works to increase engagement and loyalty. It builds internal, community, and industry relationships to acquire clients or deepen existing relationships, presents the full range of PNC products and services, and uses sales and reporting tools to convert opportunities. The role also applies credit fundamentals and internal credit policies to analyze, evaluate, and mitigate credit risk.

PNC expects employees to focus on customers and to manage risks in alignment with the company's Enterprise Risk Management Framework.

Requirements

• Typically requires a university or college degree and 3 or more years of relevant or direct industry experience.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in place of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
• Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Nice To Haves

• Certifications are often desired; no specific certification is required.
• Preferred skills include book-of-business management, client relationship building, credit processes and products, customer engagement, decision-making, financial analysis, and identifying sales opportunities.
• Competencies include business acumen, client relationship management, customer experience management, decision-making and critical thinking, effective communication, prospecting, selling, and technology aptitude.

Responsibilities

• Manage relationships with new and existing clients to grow sales, revenue, and market share against relevant sales goals.
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
• Originate, perform financial analysis for, negotiate, and document credit and non-credit products and services.
• Manage risk and return and maintain quality for new and existing clients; identify and mitigate regulatory, reputational, operational, and credit risks.
• Identify client opportunities and provide ideas and insights based on clients' needs and financial well-being.
• Increase client engagement and loyalty.
• Build internal and external relationships, including community and industry relationships, to acquire new clients, expand existing relationships, and enhance the client experience.
• Present PNC's full range of products and services and use reporting and sales tools to identify and convert sales opportunities.
• Analyze, evaluate, and mitigate credit risk using credit fundamentals and internal credit policies.
• Apply customer-focused practices and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, subject to eligibility.
• Up to 11 paid holidays each year, subject to eligibility.
• Nine occasional absence days each year, unless otherwise required by law.
• Between 15 and 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level