Relationship Manager I - Business Banking

PNC Bank•Houston, TX

11d•Onsite

About The Position

As a Relationship Manager within PNC's Business Banking organization, serving the $2MM-$10MM segment, this position is based in the Houston Market. The role manages new and existing client relationships to grow sales, revenue, and market share, typically serving clients with basic risk and needs complexity and working under a higher degree of supervision. With direction, the Relationship Manager acquires, expands, and retains clients; originates and analyzes credit and non-credit products and services; and manages risk and quality. The role identifies client opportunities, provides relevant ideas and insights, strengthens client engagement and loyalty, and connects clients with PNC's full range of products and services. It also develops internal, community, and industry relationships and uses reporting and sales tools to identify and convert opportunities. PNC is an in-office company. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires a university or college degree and 3 or more years of relevant or direct industry experience.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus and the ability to align business decisions and customized solutions with customer needs and satisfaction.
Assess and effectively manage risks associated with business objectives and activities.

Nice To Haves

Preferred skills: book of business management, client relationship building, credit processes, credit products, customer engagement, decision making, financial analysis, and identifying sales opportunities.
Competencies include business acumen, client relationship management, customer experience management, decision making and critical thinking, effective communications, prospecting, selling, and tech savvy.
Certifications are often desired, but none are required for this position.

Responsibilities

Manage relationship activities for a book of new and/or existing clients to grow sales, revenue, and market share against relevant sales goals.
Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet, with direction.
Originate, conduct financial analysis for, negotiate, and document credit and non-credit products and services.
Manage risk and return and drive quality for new and existing clients; identify and mitigate regulatory, reputational, operational, and credit risks.
Identify client opportunities and provide ideas and insights based on client needs and financial well-being.
Increase client engagement and loyalty.
Build internal and external relationships, including community and industry relationships, to acquire and expand client relationships and enhance client experience.
Present PNC's full range of products and services to clients.
Use reporting and sales tools to identify and convert sales opportunities.
Analyze, evaluate, and mitigate credit risk using knowledge of credit fundamentals and internal credit policies.
Apply customer-focused practices and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service