Relationship Manager I - Business Banking

PNC•Houston, TX

2d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. This Relationship Manager role is part of PNC’s Business Banking organization, serving the $2MM-$10MM segment, and is based in the Houston Market. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Relationship Manager handles new and existing client relationships in a book of business, with sales goals intended to grow revenue and market share. The role typically serves clients with basic risk and needs complexity and operates with a higher degree of supervision. With direction, the Relationship Manager acquires, expands, and retains relationships; originates and supports credit and non-credit products and services; evaluates and manages risk; and identifies ways to improve client engagement and loyalty. The role also builds internal, community, and industry relationships, presents PNC’s range of products and services, and uses sales and reporting tools to identify opportunities. The successful candidate applies credit fundamentals and internal credit policies to evaluate and mitigate credit risk.

Requirements

Typically requires a university or college degree and 3 or more years of relevant or direct industry experience.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Preferred skills include book-of-business management, client relationship building, credit processes and products, customer engagement, decision-making, financial analysis, and identifying sales opportunities.
Relevant competencies include business acumen, client relationship management, customer experience management, decision-making and critical thinking, effective communication, prospecting, selling, and technology proficiency.
No required certifications.
No required licenses.
No required or preferred language assessments.
Must meet applicable Section 19 of the Federal Deposit Insurance Act requirements and, for any registered role, applicable SAFE Act and/or FINRA requirements.

Nice To Haves

Certifications are often desired.
Preferred skills include book-of-business management, client relationship building, credit processes and products, customer engagement, decision-making, financial analysis, and identifying sales opportunities.

Responsibilities

Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
Manage a book of new and/or existing clients to grow sales, revenue, and market share against relevant sales goals.
Originate, financially analyze, negotiate, and document credit and non-credit products and services.
Manage risk and return, maintain quality for new and existing clients, and identify and mitigate regulatory, reputational, operational, and credit risks.
Identify client opportunities and provide ideas and insights based on clients’ needs and financial well-being.
Increase client engagement and loyalty.
Build internal and external relationships, including community and industry relationships, to acquire new clients, expand existing relationships, and enhance the client experience.
Present the full range of PNC products and services to clients and use reporting and sales tools to identify and convert sales opportunities.
Analyze, evaluate, and mitigate credit risk using knowledge of credit fundamentals and internal credit policies.
Support customer-focused decision-making and manage risks in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service.