Business Banking Relationship Manager I

Citizens Financial Group•Manchester, NH

13h

About The Position

Citizens is seeking a motivated, successful Relationship Manager with experience managing moderately to less complex portfolios and strong sales and credit skills. The role focuses on deepening client relationships through tailored advice and by collaborating with colleagues across banking, lending, and investing to help clients meet short- and long-term financial goals. The Relationship Manager will serve small business clients with annual revenues of $1 million to $10 million, manage an existing portfolio, and develop new commercial relationships. The role offers an uncapped incentive opportunity and career-growth potential. The position includes a four-week initial orientation covering Business Banking University and Drive Sales training, as well as a commercial credit training program to prepare the employee to identify, assess, and mitigate lending risk. The schedule is 40 hours per week, Monday through Friday.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Business-to-business sales experience.
Motivated self-starter with demonstrated leadership ability and potential.
Ability to work in a team atmosphere and build on and leverage strong internal and external networks.
Ability to succeed in a fast-paced, demanding sales culture with measured routines and goals focused on new loan and deposit generation, cross-sales, customer service, and satisfaction.
Ability to understand core business products and services.
Consistent record of sales and outside-calling skills.
Excellent written and verbal communication and interpersonal skills.
Ability to develop strong customer and colleague relationships.

Nice To Haves

Two or more years in a Business Banking Relationship Manager role or related business lending experience.
Proficiency with portfolio or account management.

Responsibilities

Develop consultative relationships with small business clients in the target market with annual revenues ranging from $1 million to $10 million.
Understand client needs and provide value-added solutions.
Manage a portfolio of existing customers and drive new commercial customer relationships.
Partner with the business banking team to provide product solutions, enhance customer experience, increase loyalty, and improve customer and bank profitability.
Complete Business Banking University and Drive Sales training during the initial four-week orientation, and complete commercial credit training.
Maintain strong market knowledge and develop, retain, and expand relationships with Centers of Influence such as CPAs and attorneys.
Engage in significant community activity to expand the potential customer base.