Relationship Manager I - Business Banking

PNC • Miami, FL

1d • Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This Relationship Manager position is part of PNC's Business Banking organization and is based in Kendall, Florida. PNC operates as an in-office company; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

The Relationship Manager handles relationship management activities for new and/or existing clients in a book of business, with the goal of growing sales, revenue, and market share against relevant sales goals. The role generally serves clients with basic risk and needs complexity and works under a higher degree of supervision. With direction, the manager acquires, expands, and retains client relationships; originates and documents credit and non-credit products and services; analyzes and negotiates credit; manages risk and quality; and identifies client opportunities to improve engagement and loyalty. The role builds internal, external, community, and industry relationships; presents PNC's full range of products and services; uses reporting and sales tools to convert opportunities; and applies credit fundamentals and internal credit policies to analyze and mitigate credit risk.

Successful candidates demonstrate customer focus and effective management of risks in support of PNC's Enterprise Risk Management Framework. The role typically requires a bachelor's degree and 3 or more years of relevant or direct industry experience. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. Spanish speaking is preferred. No certifications or licenses are required.

Requirements

• Typically requires a university or college degree and 3 or more years of relevant or direct industry experience.
• A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
• Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
• Demonstrate ability to assess and manage risks in alignment with PNC's Enterprise Risk Management Framework.

Nice To Haves

• Spanish speaking is preferred.
• Preferred skills include book-of-business management, client relationship building, credit processes, credit products, customer engagement, decision making, financial analysis, and identifying sales opportunities.
• Competencies include business acumen, client relationship management, customer experience management, decision making and critical thinking, effective communications, prospecting, selling, and technology proficiency.
• Certifications are often desired, but none are required for this position.

Responsibilities

• Manage relationships with new and/or existing clients in a book of business to grow sales, revenue, and market share.
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
• Originate, financially analyze, negotiate, and document credit and non-credit products and services.
• Manage risk and returns and drive quality for new and existing clients; identify and mitigate regulatory, reputational, operational, and credit risks.
• Identify client opportunities and provide ideas and insights based on client needs and financial well-being; increase client engagement and loyalty.
• Build internal and external relationships, including community and industry relationships, to acquire clients, expand relationships, and enhance the client experience.
• Present PNC's full range of products and services to clients and use reporting and sales tools to identify and convert sales opportunities.
• Analyze, evaluate, and mitigate credit risk using credit fundamentals and internal credit policies.
• Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs that are fully paid.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level