Relationship Manager I - Business Banking

PNC Bank • Waxahachie, TX

6d • Onsite

About The Position

As a Relationship Manager within PNC's Business Banking organization, based in the South Dallas market, you manage relationships with new and existing clients to grow sales, revenue, and market share. The role typically serves clients with basic risk profiles and less complex needs, and works with a higher degree of supervision. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

The position involves acquiring, expanding, and retaining client relationships; originating and analyzing credit and non-credit products and services; negotiating and documenting transactions; and managing risk and quality. You identify client opportunities, offer relevant ideas and insights, strengthen engagement and loyalty, build internal and external networks, and connect clients with PNC's broader products and services. You also use reporting and sales tools to identify and convert opportunities and apply credit fundamentals and internal policies to evaluate and mitigate credit risk.

PNC expects employees to focus on customer needs and satisfaction and to assess and manage risks in accordance with its Enterprise Risk Management Framework. The position typically requires a college degree and at least three years of relevant or direct industry experience. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in place of a degree.

Requirements

• Typically requires a university or college degree and at least 3 years of relevant or direct industry experience.
• In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Demonstrate customer focus and the ability to align solutions with customer needs and satisfaction.
• Assess and effectively manage business risks in support of PNC's Enterprise Risk Management Framework.

Nice To Haves

• Book of business experience.
• Client relationship-building skills.
• Knowledge of credit processes and credit products.
• Customer engagement skills.
• Decision-making skills.
• Financial analysis skills.
• Ability to identify sales opportunities.
• Business acumen.
• Client relationship management.
• Customer experience management.
• Critical thinking.
• Effective communication.
• Prospecting and selling skills.
• Technology savvy.
• Certifications are often desired.

Responsibilities

• Manage relationships with new and existing clients in a book of business to grow sales, revenue, and market share.
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
• Originate, financially analyze, negotiate, and document credit and non-credit products and services.
• Manage risk and return, maintain quality, and identify and mitigate regulatory, reputational, operational, and credit risks.
• Identify client opportunities and provide ideas and insights based on client needs and financial well-being.
• Increase client engagement and loyalty.
• Build internal and external networks, including community and industry relationships, to acquire clients, expand existing relationships, and improve the client experience.
• Present PNC's full range of products and services to clients.
• Use reporting and sales tools to identify and convert sales opportunities.
• Analyze, evaluate, and mitigate credit risk using credit fundamentals and internal credit policies.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 9 occasional absence days each year, unless otherwise required by law.
• Between 15 and 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level