Business Banking Relationship Manager I

Citizens•Manchester, NH

13d

About The Position

Citizens is seeking a motivated, successful Relationship Manager to develop and deepen relationships with small business clients in a target market, particularly businesses with annual revenues from $1 million to $10 million. The role serves clients with moderately to less complex portfolios and uses sales and credit skills to understand their needs, provide tailored solutions, manage existing relationships, and build new commercial customer relationships. The Relationship Manager collaborates with colleagues across banking, lending, and investing and with the business banking team to improve customer experience, loyalty, and profitability. The position includes a four-week initial orientation covering Business Banking University and Drive Sales training, along with commercial credit training to prepare the Relationship Manager to identify, assess, and mitigate lending risk. The role also involves maintaining market knowledge, developing relationships with Centers of Influence such as CPAs and attorneys, and engaging in community activities to expand the potential customer base. The schedule is 40 hours per week, Monday through Friday. The role offers uncapped incentive opportunity and career growth.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Business-to-business sales experience.
Motivated self-starter with demonstrated leadership ability and potential.
Ability to succeed in a team environment by building on and leveraging a strong internal and external network.
Ability to succeed in a fast-paced, demanding sales culture with measured routines and goals for new loan and deposit generation, cross-selling, customer service, and satisfaction.
Ability to understand core business products and services.
Consistent record of sales and outside calling skills.
Excellent written and verbal communication and interpersonal skills.
Ability to develop strong customer and colleague relationships.

Nice To Haves

Two or more years in a Business Banking Relationship Manager role or related business lending experience.
Proficiency with portfolio or account management.

Responsibilities

Develop consultative relationships with small business clients in the target market, including businesses with annual revenues from $1 million to $10 million.
Understand client needs, provide value-added solutions, manage an existing customer portfolio, and develop new commercial customer relationships.
Partner with the business banking team to offer product solutions that enhance customer experience, increase loyalty, and improve customer and Bank profitability.
Complete Business Banking University and Drive Sales training during the initial four-week orientation, as well as commercial credit training to identify, assess, and mitigate lending risk.
Maintain strong market knowledge and develop, retain, and expand relationships with Centers of Influence, such as CPAs and attorneys.
Participate actively in community activities to expand the potential customer base.