Relationship Manager I - Business Banking

PNC•St. Augustine, FL

7d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This Relationship Manager role is part of PNC's Business Banking organization and is based in St. Augustine, Florida. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Relationship Manager handles client relationship management activities across a book of business to grow sales, revenue, and market share. The role typically serves clients with basic risk and complexity needs and works under a higher degree of supervision. With direction, the Relationship Manager acquires, expands, and retains client relationships; originates and documents credit and non-credit products and services; manages risk and quality; identifies client opportunities; and builds internal and external networks to acquire or deepen relationships. The role also applies credit fundamentals and internal credit policies to evaluate and mitigate credit risk.

Requirements

Typically requires a university or college degree and 3 or more years of relevant or direct industry experience.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Preferred skills include book-of-business management, client relationship building, credit processes and products, customer engagement, decision-making, financial analysis, and identifying sales opportunities.
Competencies include business acumen, client relationship management, customer experience management, decision-making and critical thinking, effective communication, prospecting, selling, and technology proficiency.

Nice To Haves

Certifications are often desired.

Responsibilities

Manage new and existing client relationships within a book of business to grow sales, revenue, and market share against relevant goals.
Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
Originate, financially analyze, negotiate, and document credit and non-credit products and services.
Manage risk and return, maintain quality, and identify and mitigate regulatory, reputational, operational, and credit risks.
Identify client opportunities and provide ideas and insights based on clients' needs and financial well-being.
Increase client engagement and loyalty.
Build internal and external relationships, including community and industry relationships, to acquire new clients, expand existing relationships, and enhance the client experience.
Present the full range of PNC products and services to clients and leverage reporting and sales tools to identify and convert sales opportunities.
Analyze, evaluate, and mitigate credit risk using credit fundamentals and internal credit policies.
Apply customer-focused practices and manage risks in alignment with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays per year, depending on eligibility.
Nine occasional absence days per year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days per year, depending on career level and eligibility.