Relationship Manager I - Business Banking

PNC Bank•Buffalo Grove, IL

2d•Onsite

About The Position

PNC is hiring a Relationship Manager I within its Business Banking organization, based in the Chicago market. PNC Business Bankers provide cash-flow solutions to businesses with annual sales of $2 million to $10 million. The role serves as a trusted advisor to clients and prospects, facilitates cash-flow conversations, and manages the ongoing sales cycle to help business customers optimize cash flow and achieve their goals. PNC's targeted small-business segments include Retail, Agricultural, Healthcare, Manufacturing, Professional Services, Wholesale, and Women in Business. The Relationship Manager develops and cultivates Center of Influence relationships to meet and exceed sales goals and business objectives, and works with internal service partners to onboard and expand the business portfolio. The role typically handles clients with basic risk and needs complexity and operates with a higher degree of supervision. It acquires, expands, and retains client relationships; originates and analyzes credit and non-credit products and services; negotiates and documents transactions; manages risk and return; and seeks to provide ideas and insights grounded in clients' needs and financial well-being. The position is in-office. PNC does not provide employment-visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires a university or college degree and 3 or more years of relevant or direct industry experience.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus by aligning business decisions and customized solutions with customer needs and satisfaction.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.
No required certifications.
No required licenses.
No required or preferred language assessments.

Nice To Haves

Book of business experience
Client relationship-building skills
Knowledge of credit processes and credit products
Customer engagement skills
Decision-making skills
Financial analysis skills
Ability to identify sales opportunities
Business acumen
Client relationship management
Customer experience management
Critical thinking
Effective communication
Prospecting
Selling
Technology proficiency
Certifications are often desired.

Responsibilities

Manage relationships with new and existing clients in a book of business to grow sales, revenue, and market share and meet relevant sales goals.
Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
Originate, financially analyze, negotiate, and document credit and non-credit products and services.
Manage risk and return and promote quality for new and existing clients.
Identify and mitigate regulatory, reputational, operational, and credit risks.
Identify client opportunities and provide ideas and insights based on an understanding of client needs and financial well-being.
Increase client engagement and loyalty.
Build internal and external relationships, including community and industry relationships, to acquire clients, expand existing relationships, and enhance the client experience.
Present the full range of PNC products and services to clients.
Use reporting and sales tools to identify and convert sales opportunities.
Analyze, evaluate, and mitigate credit risk using knowledge of credit fundamentals and internal credit policies.
Develop and cultivate Center of Influence relationships to meet and exceed sales goals and business objectives.
Work with internal service partners to onboard and expand the business portfolio.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs that are fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service