Relationship Manager I - Business Banking

PNC Bank • Gilbert, AZ

10d • Onsite

About The Position

PNC is hiring a Relationship Manager I - Business Banking in its Business Banking organization, serving the $2MM-$10MM segment in the Greater Phoenix Market. The position handles relationship management activities for new and existing clients, typically with basic levels of risk and complexity, and works with a higher degree of supervision. The role acquires, expands, and retains client relationships to grow sales, revenue, and market share and deepen clients’ share of wallet. It originates, analyzes, negotiates, and documents credit and non-credit products and services; manages risk and return; and works to maintain quality for new and existing clients. The Relationship Manager identifies and mitigates regulatory, reputational, operational, and credit risks; identifies client opportunities and provides ideas based on clients’ needs and financial well-being; and builds client engagement and loyalty. The role also develops internal, community, and industry relationships to acquire and expand business, presents the full range of PNC products and services, and uses reporting and sales tools to identify and convert sales opportunities. The position requires applying credit fundamentals and internal credit policies to analyze, evaluate, and mitigate credit risk. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Typically requires a university or college degree and 3 or more years of relevant or direct industry experience.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Apply credit fundamentals and internal credit policies to analyze, evaluate, and mitigate credit risk.

Nice To Haves

• Certifications are often desired.
• Preferred skills include book-of-business management, client relationship building, credit processes, credit products, customer engagement, decision-making, financial analysis, and identifying sales opportunities.
• Competencies include business acumen, client relationship management, customer experience management, decision-making and critical thinking, effective communications, prospecting, selling, and tech savvy.

Responsibilities

• Manage relationships with new and existing clients in a book of business to grow sales, revenue, and market share.
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
• Originate, analyze, negotiate, and document credit and non-credit products and services.
• Manage risk and return and drive quality for new and existing clients.
• Identify and mitigate regulatory, reputational, operational, and credit risks.
• Identify client opportunities and provide ideas and insights based on clients’ needs and financial well-being.
• Increase client engagement and loyalty.
• Build internal and external networks, including community and industry relationships, to acquire new clients, expand existing relationships, and enhance the client experience.
• Present the full range of PNC products and services to clients.
• Use reporting and sales tools to identify and convert sales opportunities.
• Analyze, evaluate, and mitigate credit risk using credit fundamentals and internal credit policies.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account and back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level