Relationship Manager I - Business Banking

PNC • Pickerington, OH

3d • $75,000 - $125,000 • Onsite

About The Position

As a Relationship Manager I - Business Banker within PNC's Business Banking organization, the role is based in Grove City, Pickerington, and Canal Winchester, Ohio. PNC Business Bankers provide cash-flow solutions to businesses with annual sales from $1 million to $5 million, serving as trusted advisors in a fast-paced environment. The Relationship Manager develops and cultivates Center of Influence relationships, meets and exceeds sales goals and business objectives, and works with internal service partners to onboard and expand the business portfolio. PNC's targeted small-business segments include Retail, Agricultural, Healthcare, Manufacturing, Professional Services, Wholesale, and Women in Business.

The role manages relationships with new and existing clients, typically those with basic risk and less complex needs, under a higher degree of supervision. It supports the acquisition, expansion, and retention of client relationships; originates and analyzes credit and non-credit products and services; negotiates and documents solutions; manages risk and quality; and identifies ways to improve client engagement and financial well-being. The position builds internal and external networks, brings PNC's full range of products and services to clients, and uses reporting and sales tools to identify and convert sales opportunities. PNC describes itself as an in-office company and encourages candidates to confirm workplace expectations with their recruiter and hiring manager.

Requirements

• Typically requires a university or college degree and 3 or more years of relevant or direct industry experience; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Bachelor's degree listed as the education requirement.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Knowledge or skills in book of business management, client relationship building, credit processes and products, customer engagement, decision-making, financial analysis, and identifying sales opportunities.
• Competencies include business acumen, client relationship management, customer experience management, critical thinking, effective communication, prospecting, selling, and technology aptitude.
• Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized solutions.
• Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.
• No required certifications or licenses.
• No required or preferred language assessments.
• PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Nice To Haves

• Certifications are often desired.
• Experience or familiarity with book of business management, client relationship building, credit processes and products, customer engagement, decision-making, financial analysis, and identifying sales opportunities.

Responsibilities

• Manage relationships with new and/or existing clients in a book of business to grow sales, revenue, and market share against relevant sales goals.
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet, with direction.
• Originate, financially analyze, negotiate, and document credit and non-credit products and services.
• Manage risk and return, drive quality, and identify and mitigate regulatory, reputational, operational, and credit risks.
• Identify client opportunities and provide ideas and insights based on clients’ needs and financial well-being.
• Increase client engagement and loyalty.
• Build internal and external relationships, including community and industry relationships, to acquire clients, expand existing relationships, and enhance the client experience.
• Present the full range of PNC products and services to clients and use reporting and sales tools to identify and convert sales opportunities.
• Analyze, evaluate, and mitigate credit risk using credit fundamentals and internal credit policies.
• Develop and cultivate Center of Influence relationships and work with internal service partners to onboard and expand the business portfolio.
• Provide cash-flow solutions and manage the ongoing sales cycle for business customers.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and years of service.
• Incentive-eligible compensation based on company, business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level